Umsatz is seeking a highly skilled Customer Support Representative to join their team. As a Customer Support Representative, you will play a crucial role in providing exceptional support to customers, ensuring their success with Umsatz. This is a remote-friendly role, allowing you to work from anywhere.

Location

• Remote (work from anywhere)

Employment type:

• Full-time

Role of the Job

As a Customer Support Representative, your mission will be to provide exceptional support to customers, ensuring their success with Umsatz. You will work closely with the development team to resolve customer issues, improve processes, and drive growth.

Main Responsibilities

• Answer customer inquiries and provide solutions to their problems
• Analyze customer issues and identify areas for process improvement
• Collaborate with the development team to resolve complex customer issues
• Categorize and analyze insights from customer conversations to improve products and processes
• Optimize and expand the knowledge database, creating instructions, bots, and auto-replies
• Identify potential for a better customer journey and develop self-service solutions
• Take responsibility for own projects and ensure successful completion within a quarter
• Participate in onboarding calls with customers to ensure a smooth start with Umsatz

Qualifications Needed

Meeting all of the qualifications listed below is not compulsory. If you’re passionate about customer support and have a strong work ethic, we encourage you to apply.

• Fluent German (at native level) or good English skills
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical and technical skills
• Experience in customer support or a related field is a plus

Frequently Asked Questions

• What is the salary range for this position?

3,000 € – 4,000 € per month

• Is this a remote-friendly role?

Yes, this role is fully remote, allowing you to work from anywhere.

• What are the working hours for this role?

Flexible working hours, with the possibility of remote work.

• What kind of experience do I need for this role?

Experience in customer support or a related field is a plus, but not required.

• Can I apply if I don’t speak German fluently?

Yes, fluent German (at native level) is required for this role but not compulsory

• What kind of benefits does the company offer?

The company offers a competitive salary, flexible working hours, and a remote-friendly work environment.

• Can I work flexible hours?

Yes, the company is open to flexible working arrangements.

• How long does the hiring process take?

The hiring process typically takes a few weeks, but this can vary depending on the company’s needs.

• Can I contact the company for more information?

Yes, you can contact the company through the online application portal or by emailing them directly.

• What kind of equipment will I need for this role?

You will need a computer, internet connection, and phone.

• Will I be required to travel for this role?

No, this is a remote-friendly role, and travel is not required.

• How many hours per week will I be expected to work?

You will be expected to work 40 hours per week.

• Can I apply if I have a disability?

Yes, the company is an equal opportunities employer and welcomes applications from candidates with disabilities.

Salary Package

• 3,000 € – 4,000 € per month

Required Documents

1. CV
2. Cover letter

How to Apply

You can apply by submitting your CV and cover letter through the online application portal.

Submit Application

About Umsatz

• Mission

Umsatz is committed to developing the best CRM solution for small and medium-sized companies. The company believes that every business deserves access to powerful tools that help them succeed.

• Values

Umsatz values innovation, customer satisfaction, and teamwork. The company believes in fostering a culture of innovation and collaboration, where every team member feels valued and supported.

• Team

The Umsatz team is passionate about delivering exceptional customer experiences. The company is committed to hiring talented individuals who share its values and mission.

• Culture

Umsatz’s culture is built on the principles of innovation, customer satisfaction, and teamwork. The company believes in giving its team members the autonomy to work independently, while also providing the support and resources needed to succeed.

• History

Umsatz has a long history of delivering innovative solutions to small and medium-sized companies. The company is committed to continuing this tradition of innovation and excellence.