Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a positive attitude? If so, you might be interested in the Customer Experience Advocate I role at AmeriGas Propane, Inc. This position involves interacting with customers, resolving their concerns, and providing a quality experience in every step of their journey. In this article, we’ll explore the job description, day-to-day responsibilities, benefits, and more
Job Description
The Customer Experience Advocate I (CXA) is a crucial role that interacts directly with potential, new, and existing customers. The CXA provides a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company. This role serves customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment.
Day-to-Day Responsibilities
- Respond to customer calls in a prompt and professional manner
- Determine the nature of each call and resolve customer concerns
- Process orders, forms, and payments accurately
- Keep records of customer interactions and transactions
- Attend staff meetings and training sessions
Benefits and Perks
- Medical, dental, and vision insurance
- Flexible spending and health savings accounts
- Retirement savings plans like 401(k)
- Paid days off, including parental leave, military leave, vacation/paid time off, and sick leave
- Disability coverage
- Comprehensive benefit programs and services
Pay Package
- $21.00 per hour
Location
Hybrid workplace environment
Job Type
- Full-time
Working Hours
- Not specified, but potential for 24/7/365 day operations in the future
Company Name
- AmeriGas Propane, Inc.
Tips and Advice
- Develop strong phone presence and interpersonal skills
- Practice active listening and clear communication
- Remain calm under pressure and work collaboratively with customers and internal team members
- Demonstrate a positive attitude and excellent customer care skills
- Be efficient and accurate in using systems and tools
Selection Criteria
- High School Diploma or Equivalent
- One to two years of customer service experience
- Demonstrated understanding of computer-based tools and programs
- Strong phone presence and interpersonal skills
- Ability to work independently and within contact center teams
FAQs
Q: What is the workplace environment like?
A: The workplace environment is hybrid, with potential for 24/7/365 day operations in the future.
Q: Does the company offer training sessions?
A: Yes, the company offers training sessions, and employees are expected to attend and participate collaboratively.
Q: Is the company an equal opportunity employer?
A: Yes, AmeriGas Propane, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Q: What happens if I have a disability?
A: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Application Guidelines
To apply for this position, submit your application by September 5, 2025. Make sure to meet the selection criteria and demonstrate your skills and experience in customer service.