Are you a highly motivated and customer-focused individual who is passionate about technology and making a meaningful impact? Do you have a proven track record of delivering exceptional customer experiences and driving business growth? If so, we want to hear from you!

Constructor .io is a rapidly growing technology company that is revolutionizing the way people search and discover products online. We are seeking a talented and experienced Customer Success Manager to join our team and help drive our continued growth and success.

Location

Remote ( work from anywhere)

Employment type:

Full-time

Role of the job

As a Customer Success Manager at constructor .io, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management and customer success initiatives. You will work closely with our customers to understand their business goals and objectives, and develop and execute customized success plans to ensure they are getting the most value from our products and services.

Main Responsibilities

• Develop and execute strategic account plans to drive customer success and business growth
• Build and maintain strong relationships with key decision-makers at our customer accounts
• Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and effective communication
• Identify and mitigate risks to customer satisfaction and retention
• Develop and deliver customized training and support programs to ensure customers are getting the most value from our products and services
• Analyze customer data and feedback to identify trends and areas for improvement
• Collaborate with our product team to provide feedback and insights on customer needs and preferences

Qualifications

• At least 3 years of experience in a customer-facing role, preferably in a technology or software company
• Proven track record of delivering exceptional customer experiences and driving business growth
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and stakeholders
• Strategic thinking and problem-solving skills, with the ability to analyze complex customer needs and develop effective solutions
• Experience working with CRM software and other customer success tools- Strong analytical and data analysis skills, with the ability to interpret customer data and feedback
• Ability to work independently and as part of a team, with a strong sense of ownership and accountability

Frequently Asked Questions

• What is the salary range for this position?

The salary range for this position is competitive and includes stock options.

• What benefits does constructor .io offer?

Constructor .io offers a comprehensive benefits package, including health insurance, retirement savings, paid time off, apple laptop, annual training & development budget

• Do I need experience working with constructor .io’s products?

No, but experience working with similar technology is helpful.

• What is the company culture like?

Constructor .io values openness, curiosity, and continuous improvement, and encourages a culture of collaboration and innovation.

• How does constructor approach customer success?

Constructor .io is committed to delivering exceptional customer experiences and driving business growth through strategic account management and customer success initiatives

Salary Package

• £60,000-£80,000 per year, depending on experience.

Required Documents

• resume
• cover letter

How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

About constructor.io

• Mission

Constructor.io is on a mission to revolutionize the way people search and discover products online. We believe that search should be personalized, intuitive, and fast, and we’re committed to making that a reality.

• History

The company was founded in 2015 by a team of experienced technologists and entrepreneurs who came together to solve a common problem: how to make search better. Since then, the company has grown rapidly and now serves some of the world’s largest and most innovative companies. The team has worked tirelessly to develop cutting-edge technology that is changing the way people search and discover products online.

• Values

The company values openness, curiosity, and continuous improvement. The culture is built on empowering everyone to do their best work, and collaboration and innovation are encouraged. The team is passionate about learning and growing together, and creating an environment that is supportive, inclusive, and fun.

• What It’s Like to Work Here

Working at this company means being part of a talented and passionate team that is committed to making a difference. The team is collaborative, supportive, and fun, and is always looking for new ways to innovate and improve. A dynamic and flexible work environment encourages creativity, learning, and growth. If you’re passionate about technology, innovation, and making a difference, this could be the perfect fit!