Location / Type / Salary

• Remote USA 
• Full-time 
• $100,000–$110,000 + incentives + stock options

Role of the Job

Serve as a trusted advisor for strategic healthcare clients, driving adoption, satisfaction, retention, and growth with Luma Health’s solutions.

Responsibilities

• Build strong relationships with executives and healthcare leaders
• Lead onboarding and ensure seamless implementation
• Drive product adoption and client outcomes
• Identify upsell and cross-sell opportunities
• Monitor customer health metrics and address risks
• Conduct business reviews and present insights
• Collaborate with internal teams to resolve client issues

Requirements

• Experience 5+ years in customer success/account management (SaaS preferred)
• Skills project management, strong communication, analytical mindset
• Proven record of driving adoption, retention, and account growth
• Ability to resolve issues, build trust, and influence stakeholders
• Bonus healthcare, EMR/EHR, upsell or process-building experience

Benefits

• Health Luma covers 99% employee, 85% dependent premiums
• Balance flexible time off & wellness programs
• Growth 401(k), equity, and career development
• Perks discounted programs & supportive culture

Documents

• Resume
• Cover Letter

APPLY HERE

About Company

Luma Health is transforming healthcare access with modern solutions that make messaging, scheduling, and care delivery easy for patients and providers.