Location / Type / Salary

• Remote (U.S. only, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) 
• Part-Time 
• Competitive pay

Role of the Job

Handle inbound calls for major brands, resolving issues, answering questions, and ensuring customer satisfaction from a remote workspace.

Responsibilities

• Answer inbound calls and assist with questions or issues
• Use tools to document and resolve customer needs
• Follow communication and case handling protocols
• Complete client certification courses before servicing
• Maintain performance targets in quality and efficiency

Requirements

• High school diploma or GED
• 18+ and authorized to work in the U.S.
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Customer service or call center experience a plus
• Spanish language skills a bonus

Benefits

• Remote work – no commute
• Paid training after certification
• Flexible schedules
• Paid time off
• Career advancement opportunities
• Telehealth benefits

Documents

• Resume

APPLY HERE

About Company

Genesis Call Center recruits, trains, and manages remote customer service agents supporting national brands in customer service, tech support, and sales.