Firstsource Solutions USA, LLC is seeking a Patient Advocate Specialist to work remotely. This role involves resolving account balances for medical services by contacting patients and determining their eligibility for state, county, and federal assistance programs.
Job Description
The Patient Advocate Specialist will screen patients for eligibility, initiate the application process, and provide detailed instructions to patients regarding securing program benefits. This role requires excellent communication and organization skills.
Day-to-Day Responsibilities
- Screen patients for eligibility of State and Federal programs
- Identify patients’ needs and assist with applications
- Advise patients of program benefits and time limitations
- Record accurate documentation on patient accounts
- Maintain a positive relationship with patients
- Follow-up with assigned accounts until benefits are secured
Benefits and Perks
- Medical, Vision, Dental insurance- 401K- Paid Time Off
Pay Package
- Not specified
Location
- Remote, US
Job Type
- Full-time
Working Hours
- Monday – Friday, 8am – 4:30pm EST
Company Name
- Firstsource Solutions USA, LLC
FAQs
Q: What kind of experience is required for this role?
A: Previous customer service/call center experience is preferred, and experience with medical coding or billing is a plus.
Q: What are the working hours for this role?
A: Monday – Friday, 8am – 4:30pm EST.
Q: Is this a remote position?
A: Yes, this is a remote position.
Tips and Advice
- Develop strong communication and customer service skills
- Gain experience in medical billing or coding
- Showcase your ability to work independently and prioritize tasks
- Demonstrate a patient-focused approach
- Stay organized and detail-oriented
Selection Criteria
- High school diploma or equivalent
- Previous customer service/call center experience
- Proficient PC knowledge and typing skills (30-40 wpm)
- Ability to work and communicate effectively with coworkers and patients
- Excellent organization and prioritization skills
Application Guidelines
To apply, submit your application through Firstsource Solutions USA, LLC’s career page.
Get Started
About Company
What Kind of Company is Firstsource Solutions USA, LLC?
Firstsource Solutions USA, LLC is a company that provides patient advocacy services to healthcare facilities. The company is dedicated to resolving account balances for medical services by working with patients and government agencies to secure benefits. With a strong focus on customer service and patient advocacy, Firstsource Solutions USA, LLC is committed to making a positive impact in the healthcare industry.