The Sales Operations Administrator II role is a vital position in any organization, serving as the backbone of the sales team by providing administrative and logistical support. This role is designed for individuals who are detail-oriented, proactive, and possess excellent communication skills. The Sales Operations Administrator II is responsible for ensuring seamless customer onboarding, managing client relationships, and supporting the sales team in achieving their goals. If you’re looking for a challenging and rewarding role that requires independence, collaboration, and a proactive approach, this might be the perfect fit for you.

Job Description

The Sales Operations Administrator II is a full-time position based in San Jose, CA. The successful candidate will be responsible for providing advanced administrative and logistical support to the sales team, ensuring that customer requirements are met throughout the onboarding process. This role involves managing data, resources, and delivery times for assigned customers, as well as providing project management support for various initiatives.

Day-to-Day Responsibilities

1. Coordinate client onboarding and ensure customer requirements are met
2. Manage data, resources, and delivery times for assigned customers
3. Provide project management support for various initiatives
4. Respond to customer concerns and escalations
5. Support inventory management and manage client returns
6. Train and support other team members on systems, processes, and procedures

Benefits and Perks

1. Opportunity to work in a fast-paced and dynamic environment
2. Collaborative team with a proactive approach
3. Potential for professional growth and development
4. Minor travel opportunities

Location

• US

Job Type

• Full-time

Working Hours

• Not specified

Tips and Advice

1. Develop strong organizational and time management skills to handle multiple tasks and deadlines.
2. Improve your communication and interpersonal skills to effectively interact with customers, sales teams, and internal stakeholders.
3. Familiarize yourself with CRM tools, ERP/MRP systems, and Microsoft Office, particularly Excel.
4. Demonstrate a proactive approach and sense of urgency in your work, anticipating customer requirements and communicating efforts in a timely and effective manner.
5. Be prepared to work independently and collaboratively, contributing to moderately complex aspects of projects.

Frequently Asked Questions (FAQs)

What technical skills are required?

A: Familiarity with CRM tools, ERP/MRP systems, and Microsoft Office, particularly Excel, is essential. At least one year of SAP experience is preferred.

Q: What are the key responsibilities of this role?

A: The Sales Operations Administrator II is responsible for coordinating client onboarding, managing data and resources, providing project management support, and responding to customer concerns and escalations.

Q: What kind of work environment can I expect?

A: This role is based in an office environment with potential for minor travel.

Selection Criteria

1. Prior experience in a similar role (inside sales, customer service)
2. Familiarity with CRM tools and ERP/MRP systems
3. Proficiency in Microsoft Office, particularly Excel
4. Detail-oriented, quick learner, good communicator, and takes instructions well
5. Ability to apply critical thinking skills when presented with complex problems

Application Guidelines

To apply for this role, please submit your resume and cover letter, highlighting your relevant experience and skills. Ensure that your application is tailored to the specific requirements of the Sales Operations Administrator II role.

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