Location
- US Locations: Based in any Industrious Hub Market in the Eastern or Central timezone (NYC, Atlanta, Chicago, Boston, Miami, Austin).
Job Type
- Full-time
Industry
- Real Estate / Coworking Spaces
About the Role
Industrious is seeking a Billing Customer Support Associate to manage the billing experience from invoice generation through payment resolution. This role requires empathy, discretion, and a solutions-focused approach while collaborating across teams and ensuring smooth billing operations.
Key Responsibilities
- Serve as the primary point of contact for client billing inquiries.
- Handle sensitive and complex billing matters with professionalism.
- Implement quality assurance and suggest process improvements.
- Collaborate across East and West Coast teams.
- Support billing for Special Projects and transactions within Salesforce.
Qualifications
- Bachelor’s degree or equivalent work experience.
- 1+ years in customer service or client-facing support, ideally in billing/accounting.
- Familiarity with accounting systems and AR platforms.
- Strong problem-solving and communication skills.
- Ability to work across time zones (East Coast preferred).
Benefits
- Subsidized healthcare plans.
- Generous PTO + flexible policies.
- Paid parental leave and wellness programs.
- Professional development grants and career coaching.
- 401k plan and long-term incentive program.
- Inclusive, collaborative workplace culture.
Salary Package
$55,000 – $60,000 annually + 10% annual bonus + long-term incentive program.
Required Documents
- Resume/CV.
- Cover Letter (optional).
- LinkedIn Profile.
- Proof of US work authorization.
APPLY HERE
About Industrious
Industrious is a premium workplace-as-a-service provider offering flexible workspaces and amenities to support companies of all sizes. With a culture built on empathy, grit, and collaboration, Industrious fosters inclusivity and employee well-being while supporting career growth and innovation.