Location
- Remote: UK, Ireland, Spain, or Estonia.
Job Type
- Full-time
Industry
- Technology / Cloud Services
About the Role
DoiT is seeking a Senior Customer Success Manager to drive retention and customer success by delivering customer-realized value. This role involves managing strategic accounts, building strong customer relationships, and collaborating with internal teams to maximize customer outcomes.
Key Responsibilities
- Manage a portfolio of strategic accounts across the full customer lifecycle.
- Deliver training and education on the DoiT console.
- Build strong relationships with stakeholders to align solutions with business goals.
- Identify risk using health scores, usage data, and sentiment, and create mitigation plans.
- Collaborate with Sales, Account Management, and Product teams to ensure customer success.
- Act as the “voice of the customer” by sharing feedback with engineering and product teams.
Qualifications
- 5+ years of experience in Customer Success within a B2B SaaS company.
- 1–2 years of hands-on experience with a public cloud platform (AWS, GCP, or Azure).
- Strong communication and relationship-building skills.
- Experience with Customer Success tools (Planhat, Gainsight, ChurnZero, etc.).
Benefits
- Unlimited vacation + flexible working options.
- Health insurance and paid parental leave.
- Employee stock option plan.
- Home office allowance.
- Professional development stipend.
- Inclusive, collaborative culture with career growth opportunities.
Salary Package
Competitive base salary to be discussed.
Full benefits package including stock options, wellness support, and flexibility.
Required Documents
- Resume/CV.
- Cover Letter (optional).
- LinkedIn Profile.
APPLY HERE
About DoiT
DoiT is a global technology company helping organizations optimize and innovate in the cloud. With expertise across Kubernetes, CloudOps, GenAI, and multicloud environments, DoiT partners with businesses to solve complex challenges and drive growth.
Mission & Values
DoiT’s mission is to help customers achieve efficiency and scale with integrity, empathy, and grit—while fostering a culture of inclusivity and well-being.