Role Of the job

Be the voice of BRĒZ. Help customers with orders, product questions, subscriptions, billing, and feedback. Focus on empathy, speed, and solutions-first support.

Responsibilities:

Answer customer inquiries via email, chat, and social channels.
Resolve order, product, and billing issues quickly.
Track trends in complaints and provide insights.
Guide customers on subscriptions and products.
Support retention by identifying churn risks and offering solutions.

Qualifications

1-3 years in customer service (CPG, beverage, DTC, wellness preferred).
Strong written communication with empathy and clarity.
Problem-solving and organizational skills.
Comfortable with tools like Rich Panel, Shopify, Notion, Slack.

Benefits

Flexible remote work
Growth opportunities and mentorship
Supportive, mission-driven team culture

Required Documents

Resume/CV
Cover Letter

APPLY HERE

About BRĒZ

Fast-growing US hemp beverage brand. Mission: Reduce human suffering and maximize potential through mindful beverages. Values: innovation, collaboration, exceptional customer experiences.

Customer Support Specialist