Location: Remote, USA

Salary: $22.50 – $25.50/hr

Type: Full-time

Role Of the job 

Be the voice of BRĒZ. Help customers with orders, product questions, subscriptions, billing, and feedback. Focus on empathy, speed, and solutions-first support.

Responsibilities:

• Answer customer inquiries via email, chat, and social channels.
• Resolve order, product, and billing issues quickly.
• Track trends in complaints and provide insights.
• Guide customers on subscriptions and products.
• Support retention by identifying churn risks and offering solutions.

Qualifications

• 1-3 years in customer service (CPG, beverage, DTC, wellness preferred).
• Strong written communication with empathy and clarity.
• Problem-solving and organizational skills.
• Comfortable with tools like Rich Panel, Shopify, Notion, Slack.

Benefits

• Flexible remote work
• Growth opportunities and mentorship
• Supportive, mission-driven team culture

Required Documents

• Resume/CV
• Cover Letter

APPLY HERE

About BRĒZ

Fast-growing US hemp beverage brand. Mission: Reduce human suffering and maximize potential through mindful beverages. Values: innovation, collaboration, exceptional customer experiences.