Location / Type / Salary

• Lawrence, MA (Hybrid after training)
• Full-time 
• $17.36 – $22.31/hr

Role of the Job

Handle 70–90 inbound calls daily, provide excellent customer service, resolve issues, and support patients with professionalism and care.

Responsibilities

• Answer & respond to inbound calls
• Provide accurate info and resolve issues
• Listen actively and de-escalate when needed
• Use CRM tools, scripts, and software
• Meet call center performance metrics

Requirements

• High School Diploma or equivalent
• 1–2 yrs customer service experience preferred
• Call center / foreign language skills a plus
• Strong communication (verbal & written)
• Computer proficiency and typing skills
• Time management and decision-making skills

Benefits

• Competitive pay
• Comprehensive benefits package
• Career growth opportunities
• Bonuses & differentials
• Remote flexibility after training

Documents

• Resume/CV
• Cover Letter

APPLY HERE

About Company

Mass General Brigham is a not-for-profit healthcare system dedicated to patient care, teaching, and research, with a mission to deliver innovative, community-based care.