Location / Type / Salary

• Remote (USA) 
• Full-time 
• Competitive

Role of the Job

Partner with customers post-sales to drive ROI, retention, and growth while shaping the customer experience at Common Room.

Responsibilities

• Build and nurture long-term client relationships
• Drive ROI and measurable outcomes for customers
• Own renewals, expansions, and upsell opportunities
• Deliver tailored training and strategic advisory
• Develop and track account success plans
• Mitigate risks and ensure customer satisfaction
• Act as the voice of the customer across teams

Requirements

• 5+ years in Customer Success/Account Management (SaaS)
• Strong SaaS product knowledge; RevOps experience a plus
• Track record in retention and growth (GRR/NRR)
• Excellent written and verbal communication
• Comfortable presenting to executives and large groups
• CRM experience (Salesforce preferred)

Benefits

• Competitive salary with equity
• Health, dental, vision, HSA & FSA
• 100% employee premium + 50% dependents
• Unlimited PTO & paid company holidays
• Remote work setup & monthly stipend
• 401(k) contribution & paid family leave

Documents

• Resume/CV

APPLY HERE

About Company

Common Room is the leading customer intelligence platform, backed by top-tier investors, helping modern B2B companies capture signals and maximize customer engagement.