Location / Type / Salary

• Remote, US 
• Full-time 
• $40,000 annually

Role of the Job 

Provide bilingual (English/Spanish) customer care, supporting borrowers with inquiries and updates throughout the mortgage lending process.

Responsibilities

• Handle inbound/outbound calls, emails, chats, and escalations
• Provide updates to borrowers on loan status
• Monitor and respond to client correspondence
• Liaise with internal teams for issue resolution
• Document and track customer inquiries accurately
• Deliver best-in-class customer care at all times

Requirements

• 1+ year customer service experience
• Fluent in English & Spanish
• Strong communication and interpersonal skills
• Detail-oriented, issue resolution skills
• Ability to work under pressure and multitask
• Flexible to evenings/weekends if needed
• Self-starter, independent worker

Benefits

• $40,000 annual salary + bonuses
• 401(k) with match, dental, vision, and life insurance
• Disability insurance
• Paid time off + 12 holidays
• Employee discounts
• Referral program & paid training

Documents

• Resume
• CV

APPLY HERE

About Company

AmeriSave Mortgage is one of the largest privately-owned online mortgage lenders in the US, with over $130B funded, delivering responsible home lending solutions nationwide.