Location / Type / Salary
- U.S. Remote (occasional onsite)
- Full-Time
- Competitive Salary
Role of the Job
First point of contact for Unison software users, providing empathetic support with account access, login, and platform navigation.
See also Call Center Representative
Responsibilities
- Assist users via phone, chat, and tickets (Jira)
- Support account setup, access, login, and navigation
- Deliver accurate, timely customer support
- Communicate status and solutions clearly
- Document support articles for self-service
Requirements
- 2+ years software support experience (or relevant education)
- Strong customer service, problem-solving, and detail skills
- Proficient in Microsoft Office & help-desk systems (Jira preferred)
- Excellent written and verbal communication
- U.S. Citizenship or Permanent Residency required
Benefits
- Work remotely with annual onsite visit
- Join a mission-driven team simplifying federal processes
- Be part of an inclusive, collaborative culture
Documents
- Resume
- Cover Letter
APPLY HERE
About Company
Unison provides AI-powered software that simplifies federal processes for over 200,000 government employees and contractors.