Job Details

• Location: New York City; San Francisco; Remote (U.S.A)

• Job Type: Full-time

• Salary: Competitive 

Responsibilities

• Deliver exceptional support across email, chat, and social media
• Develop deep product knowledge to assist users effectively
• Escalate complex issues and ensure follow-up
• Analyze feedback to improve the user experience
• Create and maintain user-facing resources and onboarding content

Requirements

• Education: Bachelor’s degree or equivalent experience
• Experience: 3+ years in customer support, user operations, or similar
• Skills: Communication, problem-solving, multitasking, CRM proficiency, empathy
• Bonus: Data analysis, AI/search tech familiarity

Benefits

• Remote Work / Flexible Hours
• Salary / Bonus eligibility
• Health / Dental / Vision / Retirement benefits
• Career growth in a fast-scaling AI company

Documents

• Resume
• Cover Letter

APPLY HERE

About Company

Perplexity is an AI-powered answer engine used by 780M+ monthly users, backed by leading investors like Jeff Bezos and NVIDIA. Their mission is to build accurate, trustworthy AI that powers global decision-making.