Job Vacancy: Customer Support Specialist (Hybrid)
Company: Pact Coffee
Location: London, England, UK (London Bridge office with hybrid working model)
Job Type: Full-time
Salary: To be discussed
Job Description:
We’re looking for a friendly and customer-obsessed Customer Support Specialist to deliver exceptional experiences to our customers. You’ll handle customer queries with empathy and efficiency, provide expert advice on beans and brewing, and ensure every interaction leaves customers feeling supported and inspired.
Responsibilities:
- Provide exceptional customer service across phone, email, live chat, and social channels
- Become an expert on Pact Coffee’s full range of coffees and brewing methods
- Manage and troubleshoot customer order issues
- Respond promptly and empathetically to customer queries
- Collect and document customer feedback to drive product and service improvements
Requirements:
- 1-2 years’ experience in customer service, ideally in e-commerce or speciality food & beverage
- Exceptional written and spoken communication skills
- High empathy and resilience when dealing with frustrated customers
- Strong problem-solving skills and a proactive approach to resolving queries
- Confidence using CRM/helpdesk tools and order management systems
What We Offer:
- 24 days holiday plus 2 extra days between Christmas & New Year
- Hybrid working model with flexible core hours (10-4)
- Monthly at-home coffee allowance
- Engaged, collaborative approach to work and supportive leadership team
Apply Here.
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