Customer Support Officer

Customer Support Officer – Avonmouth

UK Job Opportunity | Full-Time | 12-Month Fixed-Term Contract | Training Provided

If you have good communication skills, enjoy helping customers and are looking for an opportunity to develop your career in customer service, administration or data processing, this Customer Support Officer position in Avonmouth could be worth considering.

GoodPeople is recruiting for a Customer Support Officer to support SUEZ through the Net Zero Careers Accelerator (NZCA).

The role combines customer service, administration, invoice queries, data entry and back-office support. Previous experience is desirable but not essential, and full training and ongoing support will be provided.

Job Details

About the Role

The Net Zero Careers Accelerator (NZCA) connects jobseekers with fully funded training and employment opportunities supporting the UK’s transition towards a greener economy.

Working with employers across areas including construction, retrofit, renewable energy and sustainability, the programme helps people develop skills and access employment opportunities.

For this vacancy, GoodPeople is supporting SUEZ with the recruitment of a Customer Support Officer in Avonmouth.

You will join a busy Customer Contact Centre, where you will provide a professional first point of contact for customers while also assisting with administrative and back-office activities.

The role is suitable for candidates who are organised, customer-focused and comfortable working with computers and data.

What Will You Do?

As a Customer Support Officer, your responsibilities will include:

• Handling incoming customer calls professionally and courteously.
• Responding to customer enquiries and assisting with customer requests.
• Investigating and resolving customer invoice queries.
• Processing supplier invoices.
• Updating and maintaining accurate customer records.
• Completing data entry activities.
• Carrying out data cleansing activities.
• Processing customer and supplier requests.
• Ensuring information is accurately recorded across internal systems.
• Supporting the wider Customer Contact Centre with administrative tasks.
• Providing back-office support to the wider team.
• Helping maintain high standards of data quality.
• Working with colleagues to resolve customer and supplier queries efficiently.
• Providing a friendly and professional customer experience.

Who Can Apply?

The employer is looking for someone who is:

• Confident and professional when speaking with customers.
• A strong verbal and written communicator.
• Friendly and customer-focused.
• Organised and able to manage multiple tasks.
• Accurate and attentive to detail.
• Comfortable using computers and internal systems.
• Reliable and dependable.
• Able to work effectively as part of a team.
• Positive and willing to learn new skills.

Experience Requirements

Previous experience in any of the following areas would be beneficial:

• Customer service
• Contact centre work
• Administration
• Invoice processing
• Data entry
• Retail
• Hospitality

However, previous experience is not essential.

The employer is particularly interested in candidates who demonstrate good communication, attention to detail, organisation and a willingness to learn.

No Specific Qualifications Required

One of the key advantages of this opportunity is that no specific qualifications are required.

Transferable experience from customer service, retail, hospitality, administration or similar environments may be relevant.

Training Provided

Full training and ongoing support will be provided.

This makes the role potentially suitable for candidates looking to build or strengthen their experience in:

• Customer service
• Administration
• Data entry
• Contact centre operations
• Invoice processing
• Customer relationship management
• Back-office support

Salary & Benefits

The successful candidate will receive:

• £25,431 – £29,831 annual salary
• 3% annual bonus
• 3x salary life assurance
• 3% employer pension contribution
• 20 days’ annual leave + 8 bank holidays
• Holiday entitlement increasing with service
• Retailer discounts
• Sick pay
• Full training
• Ongoing support
• Career development opportunities
• Supportive team environment
• Monday-to-Friday working pattern
• 37.5-hour working week
• Office-based working in Avonmouth
• Valuable experience within an environmental services organisation

Working Hours

This is a full-time position.

Hours: 37.5 hours per week
Working days: Monday to Friday
Workplace: Office-based
Location: Avonmouth, BS11 8AQ

Is Previous Experience Required?

No. Previous experience is desirable but not essential.

Candidates without direct customer support or contact centre experience may still be considered if they can demonstrate transferable skills such as:

• Communication
• Organisation
• Accuracy
• Customer service
• Computer literacy
• Data handling
• Teamwork
• Willingness to learn

Is Training Provided?

Yes. Full training and ongoing support are provided.

Applicants do not need to have experience in every part of the position.

Qualifications Required

No specific qualifications are required according to the vacancy.

The employer places greater emphasis on attitude, communication, accuracy, organisation and willingness to learn.

Visa Sponsorship / Certificate of Sponsorship

Visa sponsorship or Certificate of Sponsorship is not stated in the vacancy information provided.

Applicants who require sponsorship should confirm their eligibility and sponsorship position directly with the employer before applying.

Important Information for Applicants

This is an office-based role in Avonmouth, so applicants should ensure they can travel to the workplace and meet the required Monday-to-Friday working arrangement.

The position is advertised as a 12-month Fixed-Term Contract with one position available.

The closing date is 31 August 2026, so interested candidates should apply before the deadline.

How to Apply

Interested candidates can apply through the official Work Hub vacancy page.

Job reference: 6a8cd485b9c9ec725f5bf5a2

Apply Now

Customer Support Officer – GoodPeople / SUEZ

Location: Avonmouth, BS11 8AQ
Salary: £25,431 – £29,831 + 3% annual bonus
Contract: 12-month Fixed Term
Hours: 37.5 hours per week
Closing date: 31 August 2026

APPLY FOR THIS JOB

Final Reminder

If you have strong communication skills, enjoy helping customers and want to gain experience in customer service, administration and data processing, this opportunity may be suitable even if you do not have extensive previous experience.

Full training is provided, and no specific qualifications are required.

Apply before 31 August 2026.

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