Housing Solutions Out of Hours Advice and Prevention Officer – Liverpool City Council
Urgent UK Local Government Vacancy | Permanent | Full Time | Liverpool
Liverpool City Council is recruiting a Housing Solutions Out of Hours Advice and Prevention Officer to provide urgent homelessness advice, housing assistance and emergency accommodation support outside normal working hours.
Salary: £32,046 – £36,581 per year
Contract: Permanent Full Time
Hours: 35 hours per week
Location: Cunard Building, Water Street, Liverpool
Working arrangement: Agile / fully flexible
Posted: 11 September 2026
Closing date: 25 September 2026
Job reference: liverpoolcitycouncil/TP/45969/2224
Why This Housing Solutions Job Is Worth Considering
This role provides an opportunity to work directly with people experiencing homelessness or urgent housing difficulties and help residents access appropriate support and accommodation.
Liverpool City Council is looking for someone who can remain calm and professional when dealing with complex or urgent situations while making sound decisions in accordance with housing legislation and statutory responsibilities.
About Liverpool City Council
Liverpool City Council serves diverse communities across the city and provides a wide range of public services.
The council says its employees have an opportunity to make a positive difference to local residents while helping deliver effective public services.
About the Role
As a Housing Solutions Out of Hours Advice and Prevention Officer, you will provide urgent homelessness assistance outside normal working hours.
You will provide advice and guidance, assess immediate housing needs and arrange emergency accommodation where required.
You will also work with the out-of-hours assessment and prevention lead, partner agencies and daytime Housing Solutions teams to ensure continuity of service.
Key Responsibilities
- Provide urgent homelessness advice and assistance outside normal working hours.
- Assess residents’ immediate housing and homelessness needs.
- Provide appropriate housing advice and guidance.
- Arrange emergency accommodation where required.
- Make informed decisions in line with relevant legislation.
- Fulfil statutory housing and homelessness duties.
- Identify and respond appropriately to safeguarding concerns.
- Support vulnerable individuals and families.
- Manage complex and potentially challenging situations.
- Work closely with partner agencies.
- Liaise with Liverpool’s daytime Housing Solutions teams.
- Maintain continuity between out-of-hours and daytime services.
- Work effectively in a fast-paced environment.
- Remain calm and professional when dealing with urgent situations.
Working Pattern
This is a 35-hour-per-week, full-time position.
The role includes:
- Evening shifts
- Weekend shifts
- Public holiday shifts
- Rota-based working
The vacancy also offers an agile and fully flexible working arrangement, combining office-based and home working where appropriate.
Training and Development
Liverpool City Council states that full training, ongoing development and comprehensive support will be provided.
There are also opportunities for progression through a wide range of learning and development programmes.
Salary and Benefits
The advertised salary is:
£32,046 – £36,581 per year
Benefits include:
- At least 27 days’ holiday plus bank holidays.
- Annual leave rising to 32 days after five years’ service.
- Option to purchase additional leave.
- Agile working, depending on role requirements.
- Local Government Pension Scheme.
- AVC Scheme option.
- Training and career development.
- Employee Assistance Programme.
- Health and wellbeing support.
- Cycle to Work Scheme.
- Travel Pass Schemes.
- Drive Time salary sacrifice car lease scheme.
- Family-friendly policies with enhanced leave.
- Discounted gym memberships.
- Employee Volunteering Scheme.
- Medicash.
UK Right to Work and Visa Sponsorship
The vacancy states that eligibility to work in the UK will be verified during the final stages of the selection process.
Candidates must either already have the right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship.
However, the advert does not guarantee sponsorship for this particular vacancy.
Candidates who require sponsorship are advised by Liverpool City Council to assess the Home Office eligibility criteria for a Skilled Worker visa before applying.
Do not assume that sponsorship is guaranteed simply because the advert mentions visa sponsorship eligibility.
Who May Be Suitable for This Role?
The position may be relevant to candidates with experience in areas such as:
- Housing services
- Homelessness prevention
- Housing advice
- Local authority services
- Community services
- Housing assessment
- Safeguarding
- Advice and prevention
- Public-sector services
- Supporting vulnerable people
Applicants should carefully review the official Job Description and Person Specification before applying.
Key Skills and Personal Qualities
The successful candidate should be able to:
- Remain calm under pressure.
- Deal professionally with complex situations.
- Communicate effectively.
- Make informed decisions.
- Work independently when required.
- Recognise safeguarding concerns.
- Support vulnerable people appropriately.
- Work effectively with partner organisations.
- Adapt to changing circumstances.
- Demonstrate resilience and professionalism.
Interview Information
Interview type: Face to face
The shortlisting and interview dates are currently listed as TBC.
Shortlisted applicants should monitor the email address registered with the recruitment system.
Application Process
Applications are handled through Liverpool City Council’s Tribepad recruitment system.
Applicants should complete their full profile, including their work and education history.
Candidates should also regularly check their email, including spam and junk folders, for application and interview notifications.
Closing Date
Midnight, Friday 25 September 2026
Liverpool City Council reserves the right to close the vacancy early.
Once the vacancy has closed, applications cannot be submitted and the council states that it cannot reopen the vacancy for applicants to complete their applications.
Apply as early as possible to avoid missing this opportunity.
Reasonable Adjustments
Liverpool City Council states that reasonable adjustments can be requested in accordance with the Equality Act 2010.
Candidates requiring adjustments should contact the recruitment team.
Informal Enquiries
For further information or an informal discussion about the position:
Sara Lavin
Email: sara.lavin2@liverpool.gov.uk
How to Apply
Candidates should review the official vacancy, candidate pack, job description and person specification before applying.
Full details + Apply:
https://careers.liverpool.gov.uk/members/?j=2224&lang=en&
Job Summary
Employer: Liverpool City Council
Job title: Housing Solutions Out of Hours Advice and Prevention Officer
Salary: £32,046 – £36,581
Contract: Permanent Full Time
Hours: 35 hours per week
Location: Cunard Building, Water Street, Liverpool
Working basis: Agile fully flexible
Job category: Neighbourhood Services
Business unit: Neighbourhoods & Housing
Job reference: liverpoolcitycouncil/TP/45969/2224
Posted: 11 September 2026
Closing date: 25 September 2026
Frequently Asked Questions
Is this a permanent position?
Yes. The vacancy is advertised as Permanent Full Time.
How many hours is the job?
The advertised working hours are 35 hours per week.
What is the salary?
The salary is £32,046 to £36,581 per year.
Where is the job located?
The listed location is the Cunard Building, Water Street, Liverpool, United Kingdom.
Does the role involve weekend work?
Yes. Evening, weekend and public holiday shifts are included as part of a rota.
Is hybrid working available?
Yes. The vacancy describes an agile and fully flexible working arrangement combining office-based and home working.
Is visa sponsorship guaranteed?
No. The advert states that candidates must either already have UK right to work or meet the Home Office criteria for visa sponsorship. It does not guarantee sponsorship for the position.
When is the deadline?
The closing date is midnight on Friday 25 September 2026. The council may close the vacancy earlier.
What type of interview is used?
The advertised interview type is face to face.
Important Applicant Notice
This vacancy information has been arranged from the employer’s published advertisement for informational purposes.
Applicants should check the official Liverpool City Council vacancy and supporting documents before applying, particularly regarding qualifications, experience, eligibility, immigration requirements and sponsorship.
Visa and immigration information is not legal advice. Candidates requiring immigration permission should obtain independent professional advice appropriate to their circumstances.
Housing Solutions Out of Hours Advice and Prevention Officer
Liverpool City Council
£32,046 – £36,581 | Permanent | Full Time | 35 Hours
Closing date: 25 September 2026