Refugee and Migration Support Officer – Liverpool City Council
Liverpool City Council is recruiting a Refugee and Migration Support Officer to join its Refugee and Migration Housing Team. The role involves providing housing advice, homelessness prevention support and assistance to refugees, people seeking sanctuary and vulnerable migrants in Liverpool.
This is a full-time, fixed-term position running until 31 March 2028, with an annual salary of £32,046 to £36,581.
Job Details
- Job Title: Refugee and Migration Support Officer
- Employer: Liverpool City Council
- Location: Cunard Building, Water Street, Liverpool
- Salary: £32,046 – £36,581 per year
- Contract: Fixed Term
- Contract End Date: 31 March 2028
- Hours: 35 hours per week
- Working Arrangement: Agile / fully flexible
- Job Category: Neighbourhood Services
- Business Unit: Neighbourhoods & Housing
- Closing Date: 22 September 2026
- Interview: Face-to-face
- Job Reference: liverpoolcitycouncil/TP/45969/2235
About the Role
Liverpool City Council is seeking a motivated and compassionate Refugee and Migration Support Officer to help refugees, people seeking sanctuary and vulnerable migrants access safe and suitable housing.
Working within the Refugee and Migration Housing Team, you will help deliver housing advice, homelessness prevention, assessment and rehousing services.
You will work alongside Refugee and Migration Housing Officers and the Team Leader, while also liaising with accommodation providers, community organisations, internal council services and other partners.
The role offers an opportunity to support vulnerable residents as they navigate housing services and wider support networks in Liverpool.
Key Responsibilities
Your responsibilities will include:
- Providing housing advice and practical support to refugees, people seeking sanctuary and vulnerable migrants.
- Supporting homelessness prevention and relief activities.
- Acting as a first point of contact for the Refugee and Migration Team.
- Triaging and allocating cases appropriately.
- Liaising with partner organisations and supporting effective partnership working.
- Helping individuals access relevant services and wider support networks.
- Maintaining accurate case records and information.
- Contributing to service performance, quality standards and effective service delivery.
- Working collaboratively with internal and external partners to identify appropriate housing solutions.
Requirements / Person Specification
The successful candidate will need to demonstrate the ability to work effectively with vulnerable people and partner organisations.
The role requires someone who can:
- Provide effective housing advice and support.
- Communicate clearly with service users and professional partners.
- Assess and triage cases appropriately.
- Work collaboratively across different services and organisations.
- Maintain accurate records.
- Support people experiencing housing difficulties and other vulnerabilities.
- Work flexibly in a busy public-service environment.
- Contribute positively to the delivery of housing and homelessness services.
Candidates should review the official Job Description and Person Specification for the complete requirements before applying.
Salary & Benefits
The salary is £32,046 to £36,581 per year.
Liverpool City Council also offers a range of employee benefits, including:
- At least 27 days’ annual leave plus bank holidays, increasing to 32 days after five years’ service, pro rata where applicable.
- Option to purchase additional annual leave.
- Agile working through the council’s “Flexibility First” approach, where the role permits.
- Local Government Pension Scheme and access to an AVC Scheme.
- Training and professional development opportunities.
- Employee Assistance Programme and wider health and wellbeing support.
- Cycle to Work Scheme.
- Travel Pass Scheme.
- Drive Time salary sacrifice car lease scheme.
- Family-friendly policies with enhanced leave.
- Discounted gym memberships.
- Employee Volunteering Scheme.
- Medicash.
Working Pattern
This is a full-time role working 35 hours per week.
The position is based at Cunard Building, Water Street, Liverpool, with an agile and fully flexible working arrangement.
Visa / Right-to-Work
Liverpool City Council states that eligibility to work in the UK will be verified during the final stages of recruitment.
Applicants must either already have the right to work in the UK before starting employment or meet the Home Office criteria for visa sponsorship.
The vacancy does not state that sponsorship is guaranteed. Candidates who require sponsorship are advised by the council to check the Home Office eligibility requirements for a Skilled Worker visa before applying.
Applicants requiring sponsorship should therefore assess their individual eligibility and the relevant immigration requirements before submitting an application.
Application / Selection Process
Applications are processed through the council’s Tribepad recruitment system.
Candidates should complete their full Tribepad profile, including their work and education history. Recruitment communications, including interview invitations where applicable, will be sent to the email address registered on Tribepad, so applicants should regularly check their inbox and spam or junk folders.
The selection process includes a face-to-face interview. Shortlisting and interview dates were listed as to be confirmed at the time of publication.
For an informal discussion about the role, candidates can contact Kirsty.Batchelor@liverpool.gov.uk.
Reasonable adjustments are available for applicants who require them under the Equality Act 2010.
Deadline
The closing date is midnight on Tuesday, 22 September 2026.
Liverpool City Council reserves the right to close the vacancy early. Applicants are therefore advised to submit their application before the deadline rather than waiting until the final day.
How to Apply
Applications should be submitted through Liverpool City Council’s official recruitment system.
Candidates should review the official job description and person specification before applying.
Frequently Asked Questions
What is the salary for the Refugee and Migration Support Officer role?
The salary is £32,046 to £36,581 per year.
Where is the job based?
The role is based at Cunard Building, Water Street, Liverpool, United Kingdom, with an agile and fully flexible working arrangement.
Is this a permanent position?
No. It is a fixed-term full-time position ending on 31 March 2028.
How many hours will I work?
The position is 35 hours per week.
Does Liverpool City Council offer visa sponsorship for this job?
The vacancy states that candidates must either already have the right to work in the UK or meet the Home Office criteria for visa sponsorship. It does not guarantee sponsorship. Applicants who require sponsorship should check their eligibility for a Skilled Worker visa before applying.
When is the closing date?
The application deadline is midnight on 22 September 2026. The council may close the vacancy early.
What type of interview is used?
The advertised interview type is face-to-face.
Who will this role support?
The role supports refugees, people seeking sanctuary and vulnerable migrants, particularly in accessing housing, homelessness prevention services and wider support.
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