Senior Business Analyst

Senior Business Analyst – Driver and Vehicle Licensing Agency

Employer: Driver and Vehicle Licensing Agency (DVLA)
Location: Swansea
Salary: £45,900 per year
Grade: Senior Executive Officer
Contract: Permanent
Working pattern: Full-time, part-time, flexible working and job share
Number of positions: 4
Reference: 482330
Closing date: Sunday 18 October 2026 at 11:55pm

About the Role

The Driver and Vehicle Licensing Agency (DVLA) is looking for Senior Business Analysts to join its Information Technology Services team in Swansea.

The successful candidates will work as part of a multi-disciplinary team, leading the definition and management of features for products and supporting Lead Business Analysts on more complex deliveries and services.

The role offers an opportunity to work with stakeholders across the organisation, drive business change, investigate complex problems and help define requirements that turn organisational challenges into opportunities.

You will also have the opportunity to mentor less experienced colleagues and contribute to the DVLA’s Business Analyst community and wider Government communities.

Key Responsibilities

As a Senior Business Analyst, you will:

• Work with the Service Designer to define strategic outcomes for products and translate these into epics, features and user stories.
• Lead investigations into problems and opportunities across existing and new services.
• Analyse complex information and use findings to develop recommendations and service improvements.
• Facilitate agile workshops and discussions to gather functional and non-functional requirements.
• Build and manage strong stakeholder relationships.
• Influence, facilitate and communicate effectively to identify solutions to business problems.
• Challenge existing business practices and identify opportunities to improve organisational efficiency.
• Mentor and act as a role model for less experienced Business Analysts.
• Provide line management to Associate Business Analysts.
• Support community of practice activities within the business area and across Government.

Person Specification

Applicants should have experience in:

• Business analysis within agile or lean delivery environments.
• Building effective stakeholder relationships.
• Leading and managing investigations into business and technical processes, functions, information flows and data structures.
• Selecting appropriate business analysis methods and approaches.
• Supporting the development and continuous improvement of products and services across complex digital, data and technology teams.
• Delivering high-quality services, products or software at pace.
• Communicating effectively in writing and verbally with a range of audiences.
• Designing and communicating business analysis strategies and approaches that achieve strong business outcomes.

You must hold a BCS International Diploma in Business Analysis or be willing to work towards completing it within 18 months.

Working Arrangements

Full-time roles are based on 37 hours per week. Part-time applications are welcomed, although successful candidates must be able to work at least 35 hours per week due to business requirements.

The position is suitable for hybrid working. Currently, employees are expected to spend a minimum of 60% of their working time each month at their designated workplace or another work location when required for business reasons.

The role is based at the DVLA in Swansea.

Visa Sponsorship

Important: DVLA does not hold a UKVI Skilled Worker sponsor licence and is unable to provide Skilled Worker visa sponsorship for this position.

Applicants must already have the appropriate right to work in the UK before applying.

Salary and Benefits

The salary is £45,900 per year, with an employer contribution of 28.97% towards the Civil Service Pension.

Benefits include:

• 25 days of annual leave, increasing by one day per year up to 30 days.
• 8 bank holidays.
• An additional privilege day for the King’s birthday.
• Flexible working options.
• Learning and development opportunities.
• Specialist skills workshops and career development.
• Digital communities and career frameworks.
• On-site gym and personal training facilities.
• On-site nursery, restaurants and coffee bar.
• 24-hour Employee Assistance Programme.
• Free parking.

Selection Process

The vacancy uses the Civil Service Success Profiles recruitment framework and will assess candidates against behaviours, experience and technical skills.

Stage 1 – CV and Personal Statement

Candidates will submit an unlimited-word-count CV and a 1,000-word personal statement.

The personal statement should provide a recent example demonstrating experience of:

• Investigating a complex business problem or opportunity.
• Working with stakeholders with different needs or priorities.
• Defining and managing business and user requirements.
• Influencing decision-making and solution selection.
• Demonstrating leadership by supporting, coaching or guiding others.

The sift is scheduled for the week commencing 19 October 2026.

Stage 2 – Interview and Presentation

The interview stage will assess:

Behaviours

• Working Together
• Communicating and Influencing
• Leadership

Technical skills

• Context, problem and option analysis – Practitioner level
• Defining and managing business needs, user needs and requirements – Practitioner level
• Stakeholder Relationship Management – Practitioner level

Candidates will also be required to prepare and deliver a presentation.

Interviews are scheduled for the week commencing 2 November 2026 and will take place in person at the DVLA’s Swansea office.

Security and Eligibility

Successful candidates will be required to undergo appropriate pre-employment checks, including a basic criminal record check and Baseline Personnel Security Standard checks.

The role is broadly open to eligible UK nationals, Irish nationals, eligible Commonwealth nationals and certain EU/EEA/Swiss nationals with the appropriate UK immigration or settlement status.

Application Process

Applications must be submitted through the Civil Service Jobs recruitment system before the closing deadline.

Closing date: 11:55pm on Sunday 18 October 2026.

Job reference: 482330

Source: Civil Service Jobs / Driver and Vehicle Licensing Agency (DVLA)