Receptionist

Receptionist – NHS Jobs

Employer: University College London Hospitals NHS Foundation Trust (UCLH)
Location: Euston Road, London, NW1 2BU
Salary: £31,554–£33,270 per year, inclusive of High Cost Area Supplement (HCAS)
Band: NHS Band 3
Contract: Fixed-term, 12 months
Working pattern: Full-time
Closing date: 12 October 2026
Visa sponsorship: Applications from candidates requiring Skilled Worker sponsorship are welcome and will be considered.

Job Overview

University College London Hospitals NHS Foundation Trust is recruiting an enthusiastic and customer-focused Receptionist to join its Private Maternity Team on a 12-month fixed-term contract to cover maternity leave.

This opportunity is suitable for candidates with customer service and administrative experience who can provide a professional reception service and help ensure patients receive a positive experience.

You will be the first point of contact for patients and visitors, supporting the maternity team with appointments, bookings, enquiries and other administrative duties.

Please note: The vacancy may close before the advertised deadline if a high number of applications is received. Early applications are recommended.

Key Responsibilities

The successful candidate will work under the supervision of the Maternity Team Leader and will be responsible for:

• Welcoming patients and visitors and providing a professional reception service.
• Managing appointments and supporting antenatal bookings.
• Coordinating maternity tours and related arrangements.
• Preparing financial estimates and collecting payments on account.
• Responding to enquiries and helping resolve unexpected situations.
• Providing administrative support to ensure the smooth running of the maternity service.
• Communicating effectively with clinical and non-clinical teams.
• Maintaining patient confidentiality and following data protection requirements.

Working Hours

The reception service operates between 8:00 am and 8:00 pm, Monday to Saturday.

Staff work a combination of early and late shifts to ensure adequate reception coverage throughout the service’s operating hours.

The post is advertised as full-time.

Essential Requirements

Applicants should meet the following requirements:

Qualifications and Knowledge

• GCSEs or equivalent qualifications, including English and Mathematics at Grade C or above.
• Knowledge of administrative procedures gained through training or previous administrative experience.
• An understanding of confidentiality and data protection requirements.

Experience and Skills

• Experience working in a customer-facing environment.
• Knowledge of a range of administrative procedures.
• The ability to respond to enquiries and manage unpredictable situations.
• Good communication and organisational skills.
• The ability to work effectively with different teams and provide a high standard of customer service.

Desirable Qualification

An NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or an equivalent qualification is desirable.

Is Visa Sponsorship Available?

Yes. The employer explicitly welcomes applications from candidates who require Skilled Worker visa sponsorship.

The advert states that applicants requiring current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applicants.

However, this does not guarantee sponsorship for every successful candidate. Eligibility will depend on the applicable immigration rules, the role and the employer’s assessment.

Candidates applying from outside the UK should confirm their individual eligibility and any sponsorship requirements with the recruitment team.

About the Employer

University College London Hospitals NHS Foundation Trust (UCLH) provides acute and specialist healthcare services to patients from London, across the UK and internationally.

The Trust operates several specialist hospital sites and provides services across areas including women’s health, cancer care, neurological conditions, infectious diseases and other complex medical conditions.

UCLH also highlights its commitment to high-quality patient care, education, research and sustainability.

Application Process

Interested candidates should review the full job description and person specification before submitting an application.

Closing date: 12 October 2026.

Applications may close earlier if the Trust receives a high volume of applications, so candidates are encouraged to apply as soon as possible.

Reference number: 309-UCLH-8320140-A

Important Information for Applicants

• This is a 12-month fixed-term position covering maternity leave.
• The role requires customer-facing and administrative experience.
• Applicants must meet the essential qualification and experience requirements.
• Skilled Worker sponsorship applications are welcome, but sponsorship is not guaranteed.
• The post is subject to a Disclosure and Barring Service (DBS) check.
• Overseas applicants may need to provide criminal record certificates for relevant countries of residence, in accordance with the applicable UK requirements.