Sheltered Housing Officer

Sheltered Housing Officer – Birmingham City Council

Visa sponsorship: Not available. Applicants must already have the right to work in the UK without requiring employer sponsorship for the duration of the appointment.

Birmingham City Council is recruiting a Sheltered Housing Officer to provide housing management support to older and vulnerable residents living in its sheltered housing schemes.

This permanent, full-time role is suited to candidates with housing management experience, knowledge of tenancy processes and the ability to support residents to live safely and independently.

Job Details

• Employer: Birmingham City Council
• Job title: Sheltered Housing Officer
• Job reference: 393
• Location: 1 Queensway, Birmingham, B4 7DJ
• Salary: £35,412–£44,075 per year
• Grade: Grade C
• Contract: Permanent
• Working hours: 36.5 hours per week
• Job category: Community and Operational
• DBS requirement: Enhanced DBS check – Adult Workforce
• Closing date: 23 October 2026 at 11:55 pm
• Visa sponsorship: Not available

Note: The advert’s job information section lists a salary band of £35,000–£40,000, while the detailed job description gives £35,412–£44,075. The detailed salary is reproduced above; applicants should confirm the applicable range with the council.

About the Role

As a Sheltered Housing Officer, you will manage tenancies throughout their lifecycle, from new lettings and tenancy visits to resolving tenancy issues and supporting residents to maintain their homes.

You will help keep sheltered housing schemes safe, secure and well maintained. This includes responding to anti-social behaviour, monitoring repairs, supporting rent and service charge payments, and identifying residents who may need additional assistance.

Working with residents, colleagues and external agencies, you will help promote independence, safeguard vulnerable people and build stronger communities. You will also contribute to service improvements and ensure residents receive an inclusive, responsive housing service.

Key Responsibilities

• Manage tenancies from commencement to termination, ensuring compliance with relevant housing legislation, council policies and procedures.
• Conduct tenancy visits and audits, assess property conditions and help residents sustain their tenancies.
• Identify residents’ support needs and respond appropriately to tenancy concerns.
• Investigate reports of anti-social behaviour, tenancy breaches and neighbourhood issues.
• Work with allocations and housing teams to manage vacant properties, new lettings and tenant home visits.
• Support residents with rent and service charge payments, including recovery action where necessary.
• Signpost residents to welfare services and other appropriate support agencies.
• Identify safeguarding concerns and work with partner organisations to protect residents’ health, safety and wellbeing.
• Build positive relationships with residents, stakeholders and local partners.
• Contribute to residents’ meetings and community initiatives.
• Maintain accurate records, monitor service performance and prepare reports and correspondence.
• Oversee relevant Careline connections and external service contracts.

Requirements and Skills

Applicants should be able to demonstrate:

• Experience in a housing management environment and a sound understanding of housing legislation, tenancy management and related procedures.
• Experience supporting older people or vulnerable residents in the community or sheltered housing.
• An understanding of safeguarding responsibilities and the ability to identify residents’ support needs.
• Knowledge of health and safety requirements in housing environments.
• An understanding of telecare and assistive technology and how these services promote independent living.
• Strong customer service, communication and relationship-building skills.
• The ability to handle sensitive or complex situations professionally and diplomatically.
• Good organisational, IT and record-keeping skills.
• The ability to manage competing priorities, meet deadlines and monitor performance targets.
• A proactive, flexible and collaborative approach, with a commitment to equality, inclusion and improving residents’ quality of life.

Application and Selection Process

An up-to-date CV is mandatory. Applicants must upload their CV in the attachments section of the application. Birmingham City Council states that applications submitted without an attached CV cannot be considered for shortlisting.

An Enhanced Disclosure and Barring Service (DBS) check will be undertaken. Applicants must also provide proof of their right to work in the UK before an employment offer can be confirmed.

The council welcomes requests for reasonable adjustments, accessibility support and other assistance during the recruitment process.

For informal enquiries, contact Resourcing@birmingham.gov.uk.

About Birmingham City Council

Birmingham City Council is one of Europe’s largest local authorities, delivering services across housing, transport, economic development and social care. The council aims to build an inclusive, sustainable city and improve the quality of life of its residents.