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Clerk/Receptionist

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Critical Care Ward Clerk/Receptionist – NHS Jobs

Visa Sponsorship: Not stated in the vacancy. Contact the employer to confirm eligibility before applying.

Employer: St George’s University Hospitals NHS Foundation Trust
Location: Blackshaw Road, Tooting, London, SW17 0QT
Salary: £31,066 per year pro rata, inclusive of Inner London High Cost Area Supplement (HCAS)
Band: NHS Agenda for Change Band 2
Contract: Fixed-term (14 months)
Working Pattern: Part-time
Working Days: Thursdays and Fridays
Working Hours: 7.5 working hours, with shift times between 8 am and 8 pm
Closing Date: 15 October 2026
Reference Number: 200-8318961-DE-PT

Job Overview

St George’s University Hospitals NHS Foundation Trust is recruiting a Critical Care Ward Clerk/Receptionist to provide reception, clerical and administrative support across one of its three Critical Care units: Cardiothoracic ICU, General ICU and Neuro ICU.

The successful candidate will help patients, visitors and nursing staff access an efficient service while supporting the smooth running of the ward and the delivery of patient care.

Key Responsibilities

  • Act as the first point of contact for patients, visitors and telephone callers, responding politely and promptly to their needs.
  • Handle routine administrative duties to support the effective organisation of the unit.
  • Support the Matron, Consultant Intensivists and wider team with service development and day-to-day operations.
  • Ensure medical records are available for patients and maintained in an organised condition.
  • Provide relevant patient admission information to the Admissions Co-ordinators, Overseas Patients Manager and Private Patients Office in line with Trust policies.
  • Admit eligible non-elective patients onto the iClip system following direct admissions from A&E or Outpatients.
  • Liaise with Admissions Co-ordinators to prepare new patient notes and resolve related issues.
  • Collect and distribute post.
  • Arrange patient transport for discharges and transfers and, where necessary, help families locate accommodation.
  • Use keyboard, word-processing and other administrative systems effectively.
  • Assist the Matron with locating hospital records for good news returns or complaints, following departmental procedures and management instructions.

Essential Requirements

Applicants should demonstrate:

  • Previous experience working with the public.
  • A willingness to learn and develop new skills.
  • An approachable, supportive and caring attitude.
  • The ability to work under pressure in a busy environment.
  • Strong organisational skills, including prioritising tasks and meeting deadlines.
  • Office administration, word-processing and computer skills, with the ability to learn internal booking systems through training.
  • The ability to work independently and as part of a team.
  • Flexibility and adaptability in a changing work environment.
  • Good verbal and written communication skills.
  • A friendly, courteous and professional manner.
  • An understanding of patient confidentiality.
  • A smart appearance in accordance with the Trust’s uniform policy.

Desirable Experience

The following would be advantageous:

  • Previous healthcare knowledge or experience.
  • Experience using patient administration systems such as iCLIP.
  • Previous employment in a hospital environment.
  • Face-to-face customer service experience.
  • The ability to suggest and initiate improvements within the ward environment.

Working Hours and Shift Pattern

This is a part-time, fixed-term position lasting 14 months. The successful applicant will work on Thursdays and Fridays, with 7.5 working hours and shift times scheduled between 8 am and 8 pm.

The advertised salary is £31,066 per year pro rata, so the actual salary payable will depend on the contracted working hours.

About the Employer

St George’s University Hospitals NHS Foundation Trust is a major healthcare provider in southwest London, employing more than 9,000 staff.

Its main site, St George’s Hospital in Tooting, is a teaching hospital that works alongside St George’s, University of London. The Trust provides services to a population of approximately 1.3 million across southwest London, with specialist services reaching wider communities in Surrey, Sussex and beyond.

The organisation’s vision is to provide outstanding care, every time.

Visa Sponsorship Information

The vacancy does not specify whether visa sponsorship is available. Applicants who require Skilled Worker sponsorship should contact the recruitment team to confirm whether sponsorship can be considered for this Band 2, part-time role before submitting an application.

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Do not assume that sponsorship is available simply because the position is advertised by an NHS employer.

How to Apply

Applications must be submitted through the official NHS Jobs website. Applicants should read the job description and person specification carefully and explain in their application how they meet the essential requirements.

Closing date: 15 October 2026. The vacancy may close earlier if enough suitable applications are received, so interested candidates should apply promptly.

Employer contact: Bravin Isaac, Assistant Service Manager
Email: bravin.isaac@stgeorges.nhs.uk
Telephone: 020 8725 2558

 

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