Project Support Officer – Housing Ombudsman Service
The Housing Ombudsman Service is recruiting a Project Support Officer to support priority projects and change activity across the organisation. This is a full-time, fixed-term role until 31 March 2028, with remote working available anywhere in the UK and a salary of £42,935 per year.
The role sits within the Project Portfolio Management Office (PPMO) and involves project coordination, administration, governance support, reporting, risk tracking and maintaining project information and data quality.
Job Details
- Job title: Project Support Officer
- Employer: Housing Ombudsman Service
- Reference: 481476
- Salary: £42,935 per year
- Contract: Fixed term / Secondment
- Contract length: Until 31 March 2028
- Working pattern: Full-time
- Location: Remote working, anywhere in the UK
- Vacancies: 1
- Closing date: 22 September 2026 at 11:55 pm
- Application: Online via the Housing Ombudsman Service recruitment site
About the Role
The Project Support Officer will work within the Project Portfolio Management Office (PPMO), supporting priority change activities across the Housing Ombudsman Service.
Working alongside Programme Managers, Project Managers, Portfolio Analysts and Business Analysts, the successful candidate will help ensure projects and programmes run smoothly through effective coordination, administration, governance support and project controls.
A key part of the role will be supporting the implementation and management of the organisation’s PPM Tool, with particular attention to data quality, project documentation, reporting and portfolio information.
Key Responsibilities
The successful candidate will be responsible for a range of project support and coordination activities, including:
- Providing administration and coordination support for portfolio and project governance.
- Maintaining accurate documentation, filing structures and version control.
- Preparing project documents, status updates and trackers.
- Supporting quality assurance to ensure project information is complete and current.
- Scheduling project meetings and formal governance boards.
- Preparing agendas, meeting packs and supporting documentation.
- Taking minutes and maintaining action logs.
- Tracking actions and ensuring follow-up and escalation where required.
- Maintaining dashboards, reporting packs and RAID logs.
- Monitoring project progress against plans and deliverables.
- Identifying and escalating risks, issues, dependencies and potential delays.
- Supporting risk and issue management processes.
- Logging change requests and tracking approvals.
- Ensuring approved changes are accurately recorded and reflected in project reporting.
- Coordinating workshops, training sessions, meetings and other programme activities.
- Supporting procurement, scheduling, travel and other operational arrangements.
- Acting as a point of contact for teams using PPM tools.
- Helping maintain accurate and complete project data.
- Supporting user guidance and training relating to PPM tools and processes.
- Contributing to improvements in portfolio management processes and practices.
- Supporting colleagues with basic project processes and governance requirements.
- Assisting with smaller or lower-complexity projects under the direction of a Project Manager.
Requirements / Person Specification
Applicants should have:
- Demonstrable experience of stakeholder communication and engagement.
- Experience supporting the development and delivery of business improvement initiatives and projects.
- Experience prioritising work and managing competing demands.
- The ability to plan work effectively and meet challenging deadlines.
- Proficiency in Microsoft Office.
- Knowledge or experience of project management tools and methods.
The role would suit someone who is organised, comfortable coordinating multiple activities and able to maintain accurate project information while working with different stakeholders.
Salary & Benefits
The role offers a salary of £42,935 per year.
Benefits include:
- Learning and development tailored to the role.
- Flexible working options.
- An inclusive working environment.
- Civil Service pension.
Working Pattern
This is a full-time position.
The role offers remote working anywhere in the UK, providing flexibility for candidates who meet the role’s requirements and relevant employment conditions.
Visa / Right-to-Work
The advert provides specific Civil Service nationality and right-to-work requirements. It is broadly open to UK nationals, Irish nationals, eligible Commonwealth nationals with the right to work in the UK, eligible EEA/Swiss nationals and certain other groups with qualifying UK immigration status.
The advert does not state that Skilled Worker visa sponsorship is available. Applicants who require sponsorship should therefore check their eligibility and sponsorship position directly with the employer before applying.
Application / Selection Process
Applications should be submitted online through the Housing Ombudsman Service recruitment site.
The employer states that, due to unprecedented interest in its vacancies, it may close the position early once 100 applications have been received. Candidates are therefore encouraged to apply as soon as possible if they meet the requirements.
Applicants should ensure that examples and statements included in their application are truthful, factually accurate and based on their own experience. The employer provides specific guidance on the appropriate use of artificial intelligence in applications.
Successful candidates will be required to undergo a basic or equivalent criminal record check and Baseline Personnel Security Standard (BPSS) checks.
For vacancy enquiries, contact:
Recruitment Team
Email: recruitment@housing-ombudsman.org.uk
Deadline
22 September 2026 at 11:55 pm
Important: The employer may close the vacancy early if it receives 100 applications, so candidates should not wait until the stated deadline to apply.
How to Apply
Candidates can apply through the Housing Ombudsman Service recruitment website:
FAQs
What is the salary for the Project Support Officer role?
The salary is £42,935 per year.
Where is the job based?
The position offers remote working anywhere in the UK.
Is this a permanent position?
No. It is a fixed-term / secondment position until 31 March 2028.
Is the role full-time?
Yes, the advertised working pattern is full-time.
How many vacancies are available?
There is 1 position available.
What qualifications are required?
The advert focuses on experience in stakeholder communication, business improvement and project support, together with prioritisation skills and proficiency in Microsoft Office and project management tools and methods.
Does this job offer Skilled Worker visa sponsorship?
The advert does not state that Skilled Worker sponsorship is available. Candidates requiring sponsorship should confirm their eligibility directly with the Housing Ombudsman Service before applying.
Can the vacancy close before 22 September?
Yes. The employer says it may close the vacancy immediately after receiving 100 applications, even if this happens before the advertised closing date.
Will applicants receive interview feedback?
Feedback will only be provided if a candidate attends an interview or assessment.
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