ED Receptionist – Whittington Hospital NHS Trust
Whittington Hospital NHS Trust is recruiting an ED Receptionist to join its Emergency Department in London. This is a permanent, full-time Band 3 NHS position offering a salary of £31,554 to £33,270 per year pro rata, including HCAS.
The role is suited to someone with strong communication and computer skills who can remain organised and professional while working in a busy 24-hour Emergency Department.
Job Details
▫️ Job title: ED Receptionist
▫️ Employer: Whittington Hospital NHS Trust
▫️ Band: 3
▫️ Salary: £31,554–£33,270 per year pro rata, including HCAS
▫️ Contract: Permanent
▫️ Working pattern: Full-time
▫️ Location: Emergency Department, Magdala Avenue, London, N19 5NF
▫️ Reference: 220-WHT-8296769
▫️ Date posted: 18 September 2026
▫️ Closing date: 2 October 2026
About the Role
Emergency Department Receptionists are often the first point of contact for patients and visitors arriving at the hospital. The role requires a professional, caring and respectful approach when dealing with patients, relatives, visitors and healthcare professionals.
You will work within the Emergency Department administration team and help keep reception and administrative services running effectively. Duties include registering patients, answering telephone queries, updating patient information and supporting clinical colleagues with administrative tasks.
The Emergency Department operates 24 hours a day, 365 days a year, so successful applicants must be prepared to work a range of shifts.
Key Responsibilities
Your responsibilities will include:
▫️ Registering and greeting patients when they arrive
▫️ Answering telephone calls professionally and courteously
▫️ Dealing with patient and visitor queries face-to-face and by telephone
▫️ Entering and maintaining accurate patient information on Trust systems
▫️ Updating patient and GP details when required
▫️ Ordering clinical notes for admissions and clinics
▫️ Scanning CAS cards and LAS PRF documentation
▫️ Clerking Clinical Decision Unit discharge information
▫️ Booking fracture clinic and soft tissue clinic appointments
▫️ Recording and reporting IT issues
▫️ Handling referrals and ensuring documentation reaches the appropriate departments
▫️ Collecting discharge paperwork for scanning
▫️ Maintaining clean and organised workstations
▫️ Supporting confidential waste and health-record processes
Majors Reception Duties
Receptionists will also work in the Majors reception area after receiving appropriate training.
Responsibilities include:
▫️ Providing administrative support to clinical staff
▫️ Registering ambulance patients and checking their demographic information
▫️ Updating patient information on the Trust’s Medway system
▫️ Ensuring patient observations are accurately recorded within the required timeframe
▫️ Responding to telephone and face-to-face queries
▫️ Updating the Majors whiteboard with clinical staffing information
▫️ Monitoring decision-to-admit information on the EPR system
▫️ Requesting notes for patients being admitted to wards
▫️ Booking transportation when instructed by clinical colleagues
▫️ Working with the Nurse-in-Charge to monitor the LAS screen
▫️ Recording doctors’ arrival and departure times
▫️ Providing locum doctors with passwords
▫️ Logging IT issues affecting clinical staff
Requirements / Person Specification
Applicants should have:
▫️ Excellent computer literacy
▫️ Strong written and verbal communication skills
▫️ Excellent interpersonal skills
▫️ Ability to multitask while maintaining attention to detail
▫️ Good understanding of data protection
For experience and qualifications, the Trust requires:
▫️ At least 2 years’ NHS experience or equivalent receptionist experience
▫️ GCSEs (5 grades A–C) or equivalent experience
Knowledge of medical terminology is desirable.
Training and Development
Successful applicants will be expected to complete training relevant to the role and the Trust’s mandatory training requirements.
The role also provides opportunities to maintain existing skills and develop new ones through training and development identified during appraisal.
Experienced staff may also be expected to guide and support new starters.
Working Pattern
This is a 24-hour Emergency Department, operating every day of the year, including bank holidays.
Staff will be rostered across different shifts, including:
▫️ Early: 07:00–15:00
▫️ Day: 10:00–18:00
▫️ Late: 15:00–23:00
▫️ Twilight: 16:00–00:00
▫️ Night: 23:00–07:00
The shifts include a 30-minute break.
Applicants should therefore be prepared to work days, evenings, nights, weekends and bank holidays according to the rota.
Visa / Right-to-Work
The vacancy advert does not state that visa sponsorship or a Certificate of Sponsorship (CoS) is available for this position.
Applicants who require UK visa sponsorship should check their eligibility and confirm the Trust’s current sponsorship position directly before applying. Do not assume that this vacancy offers sponsorship simply because it is an NHS role.
All applicants must meet the relevant UK right-to-work requirements.
About Whittington Health
Whittington Health serves a diverse population and states that it is committed to providing fair and equally accessible services.
The Trust also highlights its commitment to a workforce that reflects the diversity of the population it serves and recognises differences including age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
Application / Selection Process
Applications should be submitted through the official NHS Jobs vacancy.
Applicants should review the full job description and person specification carefully before applying, particularly the requirements for receptionist/NHS experience, computer literacy, communication skills and data protection knowledge.
For questions about the role, the employer lists:
Service Manager – Emergency Department
Marcia McKenzie
Email: marcia.mckenzie1@nhs.net
Telephone: 020 7288 3622
Deadline
The closing date for applications is 2 October 2026.
Applicants are advised to apply before the deadline rather than waiting until the final day.
FAQs
What is the salary for the ED Receptionist role?
The salary is £31,554 to £33,270 per year pro rata, including HCAS.
Is the position permanent?
Yes. The vacancy is advertised as a permanent, full-time Band 3 position.
Where is the job based?
The position is based in the Emergency Department, Magdala Avenue, London, N19 5NF.
Does this job offer visa sponsorship?
The advert does not confirm visa sponsorship or a Certificate of Sponsorship. Applicants requiring sponsorship should verify the Trust’s current position before applying.
What experience is required?
The essential criteria state a minimum of 2 years’ NHS experience or equivalent receptionist experience.
What shifts will I work?
The Emergency Department operates 24/7. Shifts can include early, day, late, twilight and night shifts, as well as weekends and bank holidays.
Is knowledge of medical terminology required?
It is listed as desirable, rather than essential.
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