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Project Support Officer

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Project Support Officer – Worcestershire County Council

Salary: £30,817–£32,929 per year
Location: The Hive, Worcester, WR1 3PD, with home working
Contract: Fixed-term until 31 March 2028, with a view to extension
Working Pattern: Full-time, standard working pattern
Hours: 35 hours per week
Employer: Worcestershire County Council
Closing Date: 15 November 2026
Reference: WCC/TP/205/2008

Visa Sponsorship: Not stated in the job advert. Applicants requiring Skilled Worker visa sponsorship should confirm eligibility directly with Worcestershire County Council before applying.

See also Data Analyst

About the Role

Worcestershire County Council is recruiting a Project Support Officer to join its Skills and Employability team and support the Worcestershire Connect to Work programme.

The successful candidate will help people access employment support by coordinating participant referrals, maintaining relationships with referral organisations and working with programme delivery partners. The role is focused on ensuring that participants experience a smooth, timely and positive journey from their initial enquiry to the start of the programme.

This opportunity may suit an organised, people-focused individual with strong communication skills, attention to detail and confidence using IT systems.

Key Responsibilities

  • Coordinate participant referrals into the Connect to Work programme, ensuring a person-centred approach.
  • Carry out initial eligibility checks and review referrals for accuracy, completeness and compliance with programme requirements.
  • Identify duplicate or unsuitable referrals and follow up on missing mandatory information.
  • Coordinate participant allocations with delivery partners across Worcestershire.
  • Review caseloads, capacity, referral pipelines and waiting lists to identify and address delays.
  • Communicate with prospective participants, provide updates and manage expectations while they await programme allocation.
  • Identify participants who may disengage and escalate concerns when necessary.
  • Build and maintain relationships with referral organisations, acting as a key contact for queries and referral support.
  • Help improve referral quality and develop effective referral pathways across Worcestershire.
  • Maintain accurate programme records and referral workflows.
  • Monitor performance, identify trends and capacity pressures, and prepare timely updates and reports.
  • Contribute to partnership activities, programme promotion and wider team initiatives to improve accessibility and inclusion.

Skills and Qualities

Worcestershire County Council is looking for someone who can demonstrate:

  • Excellent organisational and communication skills.
  • Strong attention to detail and accuracy.
  • Confidence using a range of IT systems.
  • The ability to build positive working relationships with participants, partner organisations and colleagues.
  • A proactive approach to coordinating referrals and resolving issues.
  • A commitment to helping people access employment support through an inclusive, person-centred service.

For the complete essential and desirable criteria, consult the official job description and person specification linked below.

Salary and Working Arrangements

The position offers an annual salary of £30,817 to £32,929, with a 35-hour working week.

The role is based at The Hive in Worcester, with the option to work from home. The contract runs until 31 March 2028, with the possibility of an extension.

Visa Sponsorship and Right to Work

The advert does not confirm whether visa sponsorship is available for this position. Applicants who need employer sponsorship should contact Worcestershire County Council to establish whether sponsorship can be considered before submitting an application.

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Do not assume that sponsorship is available solely because the role is with a local authority.

Contact for Further Information

For questions about the role, contact:

Jennie Sanders
Performance Project Manager
Email: JSanders@worcestershire.gov.uk

Application and Selection Process

Interested applicants should review the full job description and person specification before applying.

  • Application deadline: Sunday, 15 November 2026
  • Anticipated interview date: Thursday, 19 November 2026

About the Employer

Worcestershire County Council provides local government services across Worcestershire. Through its Skills and Employability team, the council supports initiatives designed to help people access employment opportunities and improve their prospects.

 

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