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Level 2 Support

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Level 2 Support Engineer Practitioner – Bristol NHS Foundation Trust

Salary: £32,073–£39,043 per year

Location: Bristol, England

Job Type: Permanent

Working Pattern: Full-time

NHS Band: Band 5

See also Data Analyst

Vacancies: Not specified in the advert

Closing Date: 30 October 2026

Date Posted: 16 October 2026

Reference Number: 387-TS0668-MF-A

About the Role

Bristol NHS Foundation Trust is recruiting a Level 2 Support Engineer Practitioner to join its Digital Services team. The successful candidate will provide second-line technical support across desktops, laptops, mobile devices, Microsoft 365 and clinical-facing technologies.

The role offers an opportunity to work with enterprise IT systems, support digital transformation projects and contribute to cyber security and infrastructure improvements across the Trust’s sites in Bristol, Weston and North Bristol.

You will troubleshoot complex technical problems, support users across multiple locations and help maintain reliable digital services that enable high-quality patient care. The position also involves participating in an on-call rota.

Key Responsibilities

  • Provide second-line support for desktops, laptops, tablets, smartphones, telephony equipment and other IT peripherals.
  • Diagnose and resolve hardware, software, network and cyber security issues, escalating problems when necessary.
  • Install, configure and maintain Windows, iOS, Android and Microsoft 365 systems.
  • Administer and support Active Directory, Azure, Microsoft Endpoint Configuration Manager (MECM) and mobile device management platforms.
  • Troubleshoot LAN/WAN networks, wireless connectivity, audiovisual equipment, video conferencing systems and specialist clinical technologies.
  • Support device deployments, equipment moves, upgrades and other technical projects.
  • Maintain IT asset registers, software licensing records, technical documentation, knowledge bases and standard operating procedures.
  • Promote cyber security through secure system configurations, patch management, threat response and compliance with NHS standards.
  • Follow ITIL processes for incident, problem, change and configuration management.
  • Meet agreed service-level agreements, performance indicators and quality standards.
  • Provide excellent customer service to technical and non-technical users.
  • Collaborate with colleagues, suppliers and stakeholders, support less experienced team members and contribute to continuous service improvement.

Essential Requirements

Applicants should demonstrate the following:

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  • Education to A-level standard or an equivalent qualification.
  • Experience working in a desktop support environment.
  • Experience acting as a technical lead on minor projects or works, including coordinating resources and timelines.
  • Sound knowledge of Windows operating systems and Microsoft 365 applications.
  • Experience supporting iOS and Android devices.
  • Strong hardware troubleshooting skills covering desktop computers, peripherals and mobile devices.
  • Advanced technical knowledge of IT infrastructure, hardware, software, operating systems, networks, desktop systems and mobile technologies.
  • A proven record of delivering excellent customer service in a busy environment.
  • A valid UK driving licence.
  • Ability to meet departmental service, performance and quality standards.
  • Ability to accurately record, categorise and prioritise incidents and service requests.
  • Strong technical skills to support installation, configuration, troubleshooting and first-line support requirements.

Desirable Qualifications and Experience

The following would strengthen an application but are not listed as essential requirements:

  • A relevant degree, IT professional qualification or equivalent technical service delivery experience.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • ITIL Practitioner certification or knowledge of ITIL service management processes.
  • Experience delivering technical support and projects involving complex problem-solving.
  • Experience working in an ITIL-based environment or service desk.
  • Experience using Device Enrolment Programme (DEP) and Volume Purchase Programme (VPP).
  • In-depth knowledge of iOS.
  • Experience investigating recurring incidents, identifying root causes and implementing tested solutions independently.

Salary and Benefits

The advertised annual salary is £32,073 to £39,043 under the NHS Agenda for Change pay scheme at Band 5.

See also Social Worker

The vacancy is permanent and full-time. The advert highlights the opportunity to work with modern enterprise technologies, participate in major NHS digital transformation programmes and contribute to cyber security and infrastructure modernisation.

The Trust operates across Bristol and Weston, offering access to city living, countryside and coastal areas.

Is Visa Sponsorship Available?

Yes. The advert explicitly welcomes applicants who require Skilled Worker visa sponsorship.

Bristol NHS Foundation Trust states that applications from job seekers requiring current Skilled Worker sponsorship will be considered alongside all other applications.

Candidates applying from outside the UK should check that they meet the applicable Skilled Worker visa requirements, including the relevant occupation, salary and sponsorship conditions. Sponsorship is not a guarantee of visa approval.

Training and Development

The advert does not specify a formal training programme. However, the role offers exposure to Microsoft 365, Azure, Active Directory, mobile device management, enterprise infrastructure, cyber security and NHS digital transformation projects.

Relevant IT qualifications and certifications are listed as desirable rather than mandatory.

Working Location

Digital HQ
40 Southwell Street
Bristol
BS2 8EJ
United Kingdom

The role supports digital services across the Trust’s Bristol, Weston and North Bristol sites. A valid UK driving licence is an essential requirement.

About Bristol NHS Foundation Trust

Bristol NHS Foundation Trust brings together more than 28,000 staff delivering over 160 clinical services across 13 hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of approximately £2.3 billion, the Trust is one of the UK’s largest NHS trusts. It is committed to equal opportunities, diversity and delivering services that meet the needs of individual patients and local communities.

Application and Selection Process

Interested candidates should review the full vacancy details and submit their application through the official NHS Jobs website before the closing date.

Closing date: 30 October 2026

Job enquiries:
Level 2 Support Manager – Paul Griffiths
Email: paul.griffiths@uhbw.nhs.uk

The appointment is subject to a Disclosure and Barring Service (DBS) check. Overseas applicants may also need to provide criminal record certificates for countries where they have lived for the required periods, in accordance with UK requirements.

 

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