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Customer Engagement

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Customer Engagement Industrial Placement 2027 – Met Office

Salary: £27,170 per year
Location: Exeter, South West England (EX1 3PB)
Employer: Met Office
Job type: Temporary industrial placement
Duration: 12 months, starting July 2027
Working hours: Full-time, 37 hours per week
Working pattern: Hybrid working may be available, with at least one office day per week expected
Number of vacancies: 1
Job reference: 486169
Closing date: 8 November 2026, at 11:55 pm
Visa sponsorship: The advert does not confirm visa sponsorship. Applicants must already be eligible to live and work in the UK and meet the role’s security clearance requirements.

About the Met Office

The Met Office is recruiting a Customer Engagement Industrial Placement student for its 2027 Industrial Placement programme. This 12-month opportunity is designed to help undergraduates develop practical workplace skills, gain experience working with industry experts and explore potential career opportunities after graduation.

The Met Office uses science, technology and weather expertise to help individuals, businesses and government organisations make informed decisions about weather and climate risks.

The placement is expected to begin in July 2027. Although hybrid working may be available, the arrangement is voluntary and non-contractual, and the successful candidate will be expected to attend the office at least once a week.

Key Responsibilities

As a Customer Engagement Industrial Placement student, you will support customer relationships and help the organisation improve the delivery of its services.

Your responsibilities will include:

  • Developing an understanding of the Met Office’s products, services, partners and customers.
  • Supporting Account Managers in managing customer relationships and expectations.
  • Working with colleagues across the organisation to support service delivery to government and industry customers.
  • Contributing to the development of account business plans.
  • Reviewing customer feedback and identifying opportunities to improve customer satisfaction.
  • Working with Marketing colleagues to support business leaders with account plans and service delivery.

Essential Requirements and Skills

Applicants should be able to demonstrate the following skills and experience:

  • Microsoft Office skills: Competence in Office 365, including Power BI, Excel at intermediate level or above, Word, SharePoint and Teams.
  • Customer service awareness: An understanding of customer needs and the importance of delivering good customer service. This is the lead criterion and may be assessed during an initial application sift.
  • Analytical thinking: The ability to explore requirements and information to help decision-makers achieve desired outcomes.
  • Attention to detail: Curiosity, initiative and a willingness to identify ways to improve how the organisation operates.
  • Communication and teamwork: Strong communication skills and the ability to work effectively with others.
  • Personal development: Evidence of taking responsibility for your own development and applying what you learn.

Candidates should provide evidence against each essential criterion in their supporting statement.

Salary and Benefits

The successful candidate will receive a salary of £27,170 per year, alongside the following benefits:

  • Civil Service Defined Benefit Pension Scheme, with an advertised employer contribution of 28.97%.
  • Annual leave starting at 27.5 days.
  • Discounts on shopping, leisure and lifestyle brands.
  • Opportunities to learn from experienced professionals and build workplace skills.
  • Networking opportunities with other industrial placement students across the Met Office.
  • Potential to apply for the Met Office Graduate Development Scheme after completing university studies.

Progression to the Graduate Development Scheme is not guaranteed and will depend on programme availability and a successful application.

Training and Career Development

This placement provides an opportunity for undergraduates to gain practical experience while working alongside specialists in their field. You will develop your understanding of customer engagement, account management, customer feedback and business planning.

You will also have opportunities to connect with other placement students and learn about possible career paths within the Met Office.

The advert describes the placement as a development opportunity but does not specify a separate formal training course.

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Visa Sponsorship and Right to Work

Visa sponsorship is not confirmed in the job advert.

The Met Office states that it can only accept applications from people eligible to live and work in the UK. Applicants should not assume that Skilled Worker visa sponsorship or a Certificate of Sponsorship will be available for this placement.

See also Court Clerk

The role also requires security clearance without restrictions. Candidates must have lived in the UK for at least three of the previous five years, including the two years immediately before applying, to meet the stated residency requirement.

Review the eligibility conditions carefully before applying, particularly if you are currently outside the UK.

Security and Other Employment Requirements

The successful applicant must meet the required security standards before appointment. The advert specifies Security Check (SC) vetting and Baseline Personnel Security Standard checks for work involving government assets.

A medical assessment will also be required.

The role is broadly open to specified groups, including eligible UK and Irish nationals, certain Commonwealth nationals with UK work rights, and eligible EU and other nationals meeting the stated nationality and immigration conditions.

Application and Selection Process

To apply, candidates should complete their career history and provide supporting evidence against every essential criterion in the application questionnaire.

The Met Office recommends using the CARL method when presenting examples:

  • Context: Explain the situation.
  • Action: Describe what you did.
  • Result: Explain the outcome.
  • Learning: State what you learned from the experience.

The employer may conduct an initial sift based on the lead criterion: understanding customer needs and the importance of good customer service.

Interviews are scheduled to be completed by 16 December 2026. The selection process may include an additional assessment, such as a presentation, written test or scenario-based exercise.

Applicants may request reasonable adjustments during the application process or by contacting the recruitment team. The Disability Confident Scheme is also available to eligible applicants who meet the essential criteria.

The Met Office permits the use of AI tools to help draft or refine applications, provided all examples and statements are truthful and based on the applicant’s own experience.

How to Apply

Interested candidates should submit their applications through the official Met Office recruitment website before the deadline.

Application deadline: 8 November 2026, at 11:55 pm.

Official application link: https://careershub.metoffice.gov.uk/members/?j=1483

Early Careers Industrial Placements information: https://careers.metoffice.gov.uk/early-careers/industrial-placements

For questions about the opportunity, contact the recruitment team at careers@metoffice.gov.uk.

Source: Civil Service Jobs – Met Office
Reference: 486169

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