The University of the West of Scotland (UWS) is inviting applications for the position of IT Desktop Analyst at its Paisley campus in Scotland. This permanent role offers an excellent opportunity for IT professionals looking to work in a higher education environment, with potential eligibility for Skilled Worker visa sponsorship.
Job Summary
- Position: IT Desktop Analyst
- Employer:
- Location:
- Job Type: Permanent
- Working Hours: 35 hours per week
- Salary: £28,031 – £33,002 per annum
- Visa Sponsorship: Available for eligible candidates under the UK Skilled Worker visa route
- Closing Date: 15 June 2026
About the Role
The IT Desktop Analyst will provide first and second-line technical support to students and staff across the university. The successful candidate will diagnose and resolve IT issues, maintain computer laboratories, support staff devices, and assist with audiovisual services for events and teaching activities.
Key responsibilities include:
- Providing technical support via phone, email, and messaging platforms
- Troubleshooting hardware, software, printer, and network issues
- Supporting Windows, Microsoft 365, and macOS environments
- Installing and maintaining IT equipment
- Managing incidents and service requests through ticketing systems
- Supporting specialist hardware and software used in teaching and research
- Assisting with audiovisual and event technology support
Requirements
Applicants should possess:
- HND qualification or equivalent practical experience
- Strong customer service skills
- Knowledge of IT and AV technologies within an educational environment
- Experience supporting Windows, Microsoft 365 applications, and macOS
- Experience using incident management and ticketing systems
- Excellent communication and problem-solving abilities
- Understanding of IT-related legislation and health and safety requirements
- Evidence of continuous professional development
Employee Benefits
Successful candidates will enjoy:
- 24 days annual leave plus 12 public/university holidays
- Additional birthday leave
- Defined benefit pension scheme
- Flexible working arrangements
- Employee discounts across thousands of retailers
- Campus fitness facilities
- Occupational health and wellbeing support
- Employee Assistance Programme
- Professional development and career progression opportunities
About the University
The University of the West of Scotland is one of Scotland’s leading modern universities, with campuses across Scotland and London. UWS is ranked among the world’s top young universities and is known for delivering high-quality education, research, and innovation.
How to Apply
Interested applicants should submit their applications before 15 June 2026. Early applications are encouraged as the university reserves the right to close the vacancy early if sufficient applications are received.
Application Link:
Disclaimer
Visa sponsorship is subject to UK Home Office requirements and individual eligibility criteria. Applicants are advised to review sponsorship requirements before applying.
Source: University of the West of Scotland Recruitment Portal
Apply now