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Technology Adoption Support Advisor – Surrey County Council

Surrey County Council is recruiting a Technology Adoption Support Advisor to help manufacturing businesses adopt digital technologies, improve their operations and strengthen business performance across the South East of England.

This is a remote working opportunity for someone with an interest in digital systems, data analysis, research and technology-enabled business processes. The successful candidate will support the delivery of the Made Smarter South East programme.

Job Overview

  • Job Title: Technology Adoption Support Advisor
  • Employer: Surrey County Council
  • Salary: £48,698–£52,864 per year
  • Starting Salary: £48,698 per annum
  • Location: Remote, with occasional travel across the South East
  • Contract Type: Fixed-term contract until 31 March 2027
  • Working Pattern: Full-time, 36 hours per week
  • Vacancies: Not stated in the advert
  • Closing Date: 1 November 2026 at 11:59 pm
  • Reference Number: Not stated in the advert
  • Visa Sponsorship: Not stated in the job advert. Applicants requiring sponsorship should confirm eligibility directly with Surrey County Council before applying.

About the Role

Surrey County Council is seeking an organised and proactive professional to support manufacturing businesses in adopting Industrial Digital Technologies (IDTs), including automation, digital tools and data systems.

You will work alongside Technology Adoption Specialists to provide research, analytical insight and operational support for the Made Smarter South East programme. Your work will help businesses explore suitable technologies, improve their processes and make informed decisions about digital transformation.

Although Technology Adoption Specialists lead direct advisory work with businesses, you will provide essential information, coordination and administrative support to help the programme operate effectively.

The position also offers valuable exposure to digital transformation in manufacturing, business improvement and the delivery of a complex programme involving multiple partners.

Key Responsibilities

  • Research digital technologies, tools and suppliers to support informed business decisions.
  • Gather and analyse information to support early-stage business assessments and technology adoption.
  • Assist Technology Adoption Specialists with research, preparation and operational activities.
  • Maintain accurate records, programme data and reporting information.
  • Support the development and management of the programme’s business pipeline.
  • Assist with grant-related processes and associated administration.
  • Contribute to programme reporting and stakeholder engagement.
  • Help ensure activities are properly organised, recorded and followed up.
  • Support colleagues in delivering a coordinated and effective service to manufacturing businesses.
  • Contribute to improving business performance through the adoption of appropriate digital technologies.

Essential Skills and Experience

Applicants should be able to demonstrate the following:

  • Digital systems experience: Experience using or supporting digital tools, such as CRM platforms, data systems, ERP systems or similar technologies.
  • Technology interest: A strong interest in manufacturing, engineering or industrial environments, or an understanding of how technology can improve business performance.
  • Research and analytical skills: The ability to investigate information, interpret findings and present practical insights.
  • Organisation and attention to detail: Confidence managing data, processes, records and reporting requirements accurately.
  • Teamwork: The ability to collaborate with colleagues and stakeholders to achieve shared objectives.
  • Adaptability: An interest in helping others adopt new systems, technologies and ways of working.

Candidates who can demonstrate how they have used data, digital systems or technology to improve processes or support better outcomes are particularly encouraged to apply.

Application Questions

Applicants must submit a CV and answer questions designed to assess their relevant experience, research skills, organisation and approach to technology adoption.

The questions listed in the advert include:

  1. Describe a time you researched a digital system, technology or tool. How did you use your findings to support a decision, recommendation or improvement?
  2. Explain your experience supporting operational processes or workflows involving digital systems, platforms or data. Which tools did you use, and what was your role?
  3. A small or medium-sized manufacturing business is hesitant to adopt a new digital tool because of cost concerns and a lack of confidence. How would you support the business at an early stage?
  4. Give an example of how you maintained accuracy and organisation when working with data, systems or reporting requirements. What steps did you take?
  5. Describe a situation where you helped colleagues or stakeholders adopt a new system, process or way of working. What approach did you take?

Applicants should use specific examples from their experience wherever possible, explaining the actions they took and the outcomes achieved.

Salary and Employee Benefits

Surrey County Council offers a range of benefits, including:

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  • Annual leave: 26 days, increasing to 28 days after two years of service and 31 days after five years.
  • Additional leave: The option to purchase up to 10 extra days of annual leave.
  • Pension: A generous local government pension scheme.
  • Carer’s leave: Up to five days per year.
  • Volunteering: Two paid volunteering days annually.
  • Family leave: Paternity, adoption and dependants leave.
  • Wellbeing support: Access to an Employee Assistance Programme.
  • Learning and development: A learning and development hub with a range of resources.
  • Lifestyle discounts: Discounts on gym memberships, travel and shopping.
  • Meaningful work: An opportunity to contribute to business growth and the local economy.

About the Made Smarter South East Programme

Surrey County Council leads the Made Smarter Adoption Programme in the South East, helping manufacturing small and medium-sized enterprises adopt digital technologies.

The council’s Economy and Growth team supports more than 110,000 businesses across Surrey. The wider regional economy contributes approximately £50 billion annually to the UK economy.

The programme aims to help manufacturers improve productivity, modernise operations and strengthen their competitiveness through the adoption of industrial digital technologies.

Contract Duration and Extension

The role is offered on a fixed-term basis until 31 March 2027.

An extension may be possible, subject to continued Made Smarter Adoption funding into 2027/28 and beyond. Applicants should be aware that an extension is not guaranteed.

Surrey County Council is also undergoing Local Government Reorganisation, with two new unitary councils expected to be established in April 2027. Employees in post on 1 April 2027 will transfer to one of the new organisations under their existing terms and conditions, as outlined in the advert.

Disability and Inclusion

Surrey County Council is a Disability Confident employer. Applicants who disclose a disability and meet the minimum criteria are guaranteed an interview.

The council also offers support with reasonable adjustments throughout the recruitment process and welcomes applicants from diverse backgrounds.

How to Apply

To apply for the Technology Adoption Support Advisor position:

  1. Prepare an up-to-date CV highlighting relevant experience with digital systems, research, data analysis, operational processes and stakeholder support.
  2. Prepare answers to the application questions using clear examples of your skills and experience.
  3. Review the job description and the council’s Life at Surrey handbook to understand the organisation and its values.
  4. Submit your application through the official recruitment website before the closing date.

Closing date: 1 November 2026 at 11:59 pm.

Contact for Informal Enquiries

For questions about the role, transferable skills, flexible working arrangements or potential barriers to employment, contact:

Contact: Bryan Vint
Email: bryan.vint@surreycc.gov.uk

Important Information for Applicants

The role is advertised as remote, but occasional travel across the South East is required. The starting salary is £48,698 per year, with the advertised salary range extending to £52,864.

 

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