Business Support

Operations and Business Support Officer – Liverpool City Council

Salary: £36,581 – £41,177 per year
Location: Cunard Building, Water Street, Liverpool, UK
Contract: Permanent, Full-time
Working Hours: 35 hours per week
Working Pattern: Office-based (fixed location)
Job Category: Neighbourhood Services
Business Unit: Neighbourhoods & Housing
Visa Sponsorship: Candidates requiring sponsorship may apply if they meet the relevant Home Office Skilled Worker visa eligibility criteria. Sponsorship is not guaranteed.
Closing Date: 3 December 2026
Job Reference: liverpoolcitycouncil/TP/45969/2412

About Liverpool City Council

Liverpool City Council is committed to improving the lives of residents and delivering high-quality public services. Working for the council offers an opportunity to contribute to local communities while supporting the development of one of the UK’s most vibrant and culturally significant cities.

The council values innovation, teamwork and putting residents at the heart of service delivery.

About the Service

Liverpool’s City Halls are among the city’s most recognised venues, hosting weddings, corporate events, concerts, film productions and major civic occasions.

The Culture Liverpool Events team also delivers major events, including River of Light, international sporting events and civic commemorations.

Together, these teams contribute to Liverpool’s cultural, civic and commercial life.

About the Role

Liverpool City Council is recruiting an organised, professional and proactive Operations and Business Support Officer to support the senior leadership team within its City Halls and Events service.

Working directly with the Head of Operations, you will provide essential business and executive support across a portfolio that includes St George’s Hall, Liverpool Town Hall, Croxteth Hall and Country Park, as well as major city events and civic activities.

The role involves coordinating meetings, supporting governance processes, preparing briefings and reports, managing actions, maintaining stakeholder relationships and ensuring operational priorities remain on track.

You will work closely with elected members, trustees, partners, funders and senior stakeholders to support effective decision-making and service delivery.

Key Responsibilities

• Provide high-quality administrative and business support to the Head of Operations and senior leadership team.
• Coordinate meetings, briefings, governance processes and key service priorities.
• Build and maintain effective relationships with partners, stakeholders and elected members.
• Manage actions, communications and information to support the smooth running of the service.
• Support major events, civic activities and operations across Liverpool’s venues.
• Monitor progress and help ensure decisions and agreed actions are implemented.
• Contribute to continuous improvement and efficient service delivery.

Requirements and Experience

The successful candidate should demonstrate:

• Excellent organisational and coordination skills.
• A proactive approach and the ability to manage competing priorities.
• Strong communication and stakeholder management abilities.
• Experience supporting or delivering projects, events or service improvement initiatives.
• The ability to monitor progress and manage project risks and dependencies.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• An interest in delivering high-quality events, services and experiences for residents, visitors and stakeholders.

Working Pattern

This is not a standard 9-to-5 position. Some events take place during evenings and weekends, so flexibility is essential when supporting service activities.

The role is based at a fixed office location.

Employee Benefits

Liverpool City Council offers a range of employee benefits, including:

• At least 29 days of annual leave, plus bank holidays, increasing to 33 days after five years of service.
• Option to purchase additional annual leave.
• Local Government Pension Scheme, with the option to join the AVC Scheme.
• Agile working opportunities, depending on the role.
• Training, development and career progression opportunities.
• Employee Assistance Programme and health and wellbeing support.
• Cycle to Work and Travel Pass Schemes.
• Drive Time salary sacrifice car lease scheme.
• Enhanced family-friendly leave policies.
• Discounted gym memberships.
• Employee Volunteering Scheme.
• Medicash.

Application and Selection Process

Closing Date: Midnight on Thursday, 3 December 2026.

Shortlisting Date: To be confirmed.

Interview Date: To be confirmed.

Interview Format: Face-to-face.

Applications are submitted through Liverpool City Council’s Tribepad recruitment system.

Applicants should complete their full profile, including employment and education history. Interview invitations and other recruitment updates will be sent to the email address registered on Tribepad. Candidates are advised to check their inbox and spam folders regularly.

The council reserves the right to close the vacancy early, so applicants are encouraged to submit their applications before the closing date.

Visa Sponsorship Information

Liverpool City Council states that all candidates must have the right to work in the UK before starting employment or meet the Home Office requirements for visa sponsorship.

Candidates who require Skilled Worker visa sponsorship should check the applicable Home Office eligibility criteria before applying.

Important: The advert does not guarantee visa sponsorship for this position. Applicants should confirm their eligibility and sponsorship arrangements directly with the employer.

Equal Opportunities

Liverpool City Council is an Equal Opportunities Employer committed to building a workforce that represents the communities it serves.

Candidates from under-represented groups who meet the minimum essential criteria are guaranteed an interview.

Applicants requiring reasonable adjustments during the recruitment process can contact the recruitment team at recruitment@liverpool.gov.uk.

Contact Information

For further information or an informal discussion about the position, contact:

Email: angie.redhead@liverpool.gov.uk

How to Apply

Interested and qualified candidates should submit their applications online through the official Liverpool City Council recruitment portal.