Tenant Engagement Manager

Tenant Engagement Manager – Regulator of Social Housing

Salary: £54,888 – £60,664 per annum
Location: Birmingham, Bristol, Leeds or Manchester
Contract: Permanent
Working Pattern: Full-time (Hybrid working)
Hours: 35 hours per week
Number of Vacancies: 2
Closing Date: 29 November 2026, at 11:55 pm
Reference: 490530
Visa Sponsorship: Not available. Applicants must already have valid right to work in the UK.

Job Introduction

The Regulator of Social Housing (RSH) is recruiting two Tenant Engagement Managers to help shape and deliver its regulatory approach to tenant engagement.

This is an opportunity to contribute to the regulation of social housing by ensuring that tenants’ experiences, feedback and views are considered when assessing housing providers and developing regulatory policies.

You will work closely with the Head of Tenant Engagement and colleagues across the organisation to improve how the regulator understands and responds to the experiences of social housing tenants.

Key Responsibilities

• Support the design and implementation of regulatory approaches relating to tenant engagement and consumer standards.
• Ensure feedback from tenants and their representative organisations informs the regulation of social housing landlords.
• Engage directly with social housing tenants and relevant stakeholder organisations.
• Contribute to the delivery of the regulator’s tenant insight and engagement strategy.
• Gather, assess and analyse feedback from a wide range of sources.
• Share findings and insights with relevant teams across the organisation.
• Provide specialist advice to colleagues to support regulatory assessments of social housing providers.
• Build and maintain effective working relationships across different teams and stakeholders.
• Support the delivery of the regulator’s wider strategic objectives.

Person Specification

Candidates should demonstrate:

• Strong experience in social housing tenant engagement or a similar field.
• Experience managing key projects, including those delivered under tight deadlines.
• An understanding of regulation within the social housing sector.
• Knowledge of the social housing stakeholder landscape, particularly tenant organisations.
• Excellent communication and interpersonal skills, with the ability to engage different audiences.
• Experience gathering evidence and analysing information from multiple sources.
• The ability to produce high-quality analysis and reach clear, evidence-based conclusions.

Salary and Benefits

Successful candidates will receive a salary of £54,888 to £60,664 per year.

The role also offers:

• Civil Service Defined Benefit Pension Scheme, with an employer contribution of 28.97%.
• 35-hour working week.
• 33 days of annual leave.
• Hybrid and flexible working arrangements.
• Family-friendly employment policies.
• Staff discount scheme.
• Cycle to Work scheme.
• Nuffield Health Screening.
• Additional health and wellbeing benefits.

The salary is a spot salary, normally starting at the minimum of the advertised range. There is no incremental progression through the pay scale.

Location and Working Arrangements

The successful candidates can be based at any of the regulator’s four core offices:

• Birmingham
• Bristol
• Leeds
• Manchester

The organisation operates a hybrid working model, combining office attendance with home working.

The position also involves some travel between offices and visits to social housing providers across England.

Application and Selection Process

Applicants must complete the online application form through the Regulator of Social Housing’s careers website.

Candidates will also be required to provide a supporting statement or answer role-related questions explaining how their skills and experience meet the advertised criteria.

Interview stages:

• Initial interviews are expected during the week commencing 7 December 2026 and will take place via Microsoft Teams.
• Shortlisted candidates will be invited to an in-person interview, including a presentation, during the week commencing 14 December 2026.

Only candidates who attend an interview or assessment will receive feedback.

Important Information

Applicants must have valid permission to work in the UK. The Regulator of Social Housing cannot provide visa sponsorship for this position.

Candidates must also meet the Civil Service Nationality Rules.

Successful applicants will be required to complete a basic criminal record check and Baseline Personnel Security Standard (BPSS) checks.

The organisation is a Disability Confident Employer and operates an anonymous shortlisting process to support fair and consistent recruitment.

Closing Date: Sunday, 29 November 2026, at 11:55 pm.

How to Apply

Interested and eligible candidates should submit their applications online through the official recruitment portal before the closing date.

Enquiries: careers@rsh.gov.uk