Care Systems Officer

Care Systems Officer – Remote Working

Employer: Salutem Care and Education
Salary: £30,000 per annum
Location: Remote (UK-wide travel required)
Job Type: Permanent, Full-time
Working Hours: 40 hours per week
Department: Shared Services
Opening Date: 12 November 2026
Closing Date: 7 December 2026
Visa Sponsorship: Not stated in the job advert.

About Salutem Care and Education

Salutem Care and Education is one of the UK’s leading providers of specialist care, education and support services. The organisation supports children, young people and adults across England and Wales through residential care, supported living services, schools and colleges.

Recognised as a Top Employer United Kingdom 2026 and one of the Top 10 Global Inspiring Workplaces 2026, Salutem is committed to helping individuals achieve their ambitions, maximise their independence and realise their potential.

About the Role

Salutem Care and Education is recruiting a Care Systems Officer to join its Digital Transformation team.

This is a remote-working opportunity for someone with experience in IT, digital systems and user support who is interested in improving care services through technology.

The successful candidate will support the implementation, optimisation and ongoing development of digital care systems across the organisation.

You will work closely with operational teams, quality departments, Learning and Development colleagues, and external technology partners to ensure digital platforms are effectively implemented and maintained.

The role involves supporting digital care management systems, electronic medication administration records (eMAR), mobile device management platforms, service desk systems, reporting tools and other technologies used across care services.

Key Responsibilities

Digital Care Systems Support

• Support the management and optimisation of digital care systems.
• Monitor system usage, engagement and data quality.
• Manage user accounts, permissions and system configurations.
• Support system testing, upgrades and enhancements.
• Identify opportunities to improve efficiency and user experience.

System Implementation and Onboarding

• Support the rollout of new and existing digital systems.
• Assist with project planning, configuration and deployment.
• Support data migration, testing and user acceptance testing.
• Deliver onboarding programmes for teams adopting new technologies.
• Work with suppliers and stakeholders to ensure successful implementation.

Mobile Device Management

• Administer and maintain mobile device management platforms.
• Configure and support smartphones and tablets used across care services.
• Manage device allocation and maintain accurate asset records.
• Monitor device security, software updates and compliance.
• Coordinate device replacements and troubleshoot technical issues.

Training and User Support

• Deliver online and face-to-face training sessions.
• Prepare user guides, tutorials and reference materials.
• Provide first and second-line technical support.
• Investigate and resolve user issues, escalating when necessary.
• Help employees use digital care systems confidently.

Reporting and Quality Assurance

• Support the development of dashboards and reports using Monday.com and Microsoft 365.
• Monitor data accuracy and completeness.
• Conduct system testing and quality assurance.
• Assist with audits, compliance monitoring and regulatory reporting.
• Analyse support trends and recommend improvements.

Change Management and Stakeholder Engagement

• Support the adoption of new technologies and improved working practices.
• Identify opportunities to streamline processes.
• Build relationships with operational teams, digital departments and suppliers.
• Contribute to wider digital transformation projects.

Essential Qualifications

• Relevant qualification in IT, Digital Systems, Project Management, Training or equivalent experience.

Desirable Qualification

• Professional qualification in Project Management or Digital Transformation.

Essential Experience and Knowledge

Applicants should have:

• Experience supporting digital systems across multiple locations.
• Experience implementing or supporting digital platforms and technology solutions.
• Experience delivering user training and preparing support materials.
• Experience providing first and second-line technical support.
• Understanding of GDPR, data protection and information security.
• Knowledge of digital systems in regulated health, social care or education environments.
• Experience using Mobile Device Management (MDM) platforms.
• Experience working with technology suppliers and stakeholders.

Desirable Experience

• Experience supporting digital transformation programmes.
• Previous experience in health, social care or education.
• Experience with care management or electronic medication systems.
• Experience delivering training across multiple sites.
• Knowledge of system testing, data migration and user acceptance testing.
• Experience creating dashboards, reports and performance data.
• Understanding of regulatory and statutory reporting requirements.

Skills and Personal Attributes

The ideal candidate should demonstrate:

• Excellent problem-solving and analytical skills.
• Strong communication and relationship-building abilities.
• Proficiency in Microsoft 365 applications.
• Excellent organisational and time-management skills.
• Strong attention to detail and data accuracy.
• Ability to manage multiple priorities independently.
• A flexible, adaptable and solutions-focused approach.
• Commitment to equality, diversity and inclusion.
• Ability to work remotely and travel throughout the UK when required.

Application Process

Interested candidates should submit their applications through the official Salutem Care and Education careers website.

• Job Title: Care Systems Officer
• Reference: Vacancy ID 3528
• Closing Date: 7 December 2026