Vaccine Support Officer – UK Health Security Agency (UK Based Applicants)
The UK Health Security Agency (UKHSA) is recruiting a Vaccine Support Officer to join its Rabies and Immunoglobulin Service (RIgS) team at the Scientific Campus in Colindale, London.
This permanent Civil Service opportunity is ideal for experienced administrative professionals with excellent organisational, database management, and customer service skills who want to support national public health services.
Job Summary
- Employer: UK Health Security Agency (UKHSA)
- Job Title: Vaccine Support Officer
- Reference Number: 470645
- Salary: £32,624–£37,737 per annum (pro rata)
- Job Grade: Executive Officer
- Contract Type: Permanent
- Working Pattern: Full-time, Part-time, Flexible Working, Job Share
- Location: Colindale Scientific Campus, London
- Number of Positions: 1
- Workplace: Office-based (Hybrid working is not available)
- Closing Date: 23 July 2026 (11:55 PM)
About the Role
As a Vaccine Support Officer, you will support the Rabies and Immunoglobulin Service (RIgS), helping healthcare professionals access life-saving vaccines, immunoglobulins, and emergency medical products. The role includes managing calls and emails, processing requests, maintaining databases, producing reports, and coordinating product deliveries across the UK.
Participation in an out-of-hours emergency rota (1 week in every 6 weeks) is required.
Key Responsibilities
- Answer telephone enquiries from healthcare professionals.
- Process vaccine and immunoglobulin requests.
- Upload risk assessment and ordering forms.
- Manage shared email inboxes.
- Produce daily, weekly and monthly reports.
- Monitor emergency product orders.
- Maintain SQL databases and records.
- Organise meetings and prepare minutes.
- Support document control and version management.
- Track deliveries of medical products.
- Assist during product recalls.
- Maintain accurate records using internal systems.
- Communicate effectively with internal and external stakeholders.
Essential Requirements
Applicants should have:
- Degree or equivalent experience in Business Administration, Management or a related discipline.
- Significant administrative or secretarial experience.
- Experience working within a public health environment.
- Advanced Microsoft Office skills.
- Strong database management experience.
- Excellent written and verbal communication skills.
- Ability to work under pressure and prioritise competing tasks.
- Experience handling confidential information.
- Strong organisational skills.
- Ability to work independently and within a team.
- Willingness to participate in the emergency on-call rota.
- Commitment to equality, diversity and inclusion.
Desirable Criteria
- Experience working in a large organisation.
Salary and Benefits
- £32,624–£37,737 per annum (pro rata)
- Civil Service Pension with a 28.97% employer contribution
- Flexible working options
- Learning and development opportunities
- Inclusive working environment
- Excellent career progression opportunities
Security Requirements
Applicants must:
- Pass Counter Terrorist Check (CTC) clearance.
- Pass criminal record checks.
- Normally have lived in the UK for at least the previous three years.
Application Process
Applicants must complete:
- Online application form
- Employment history
- A 1,500-word supporting statement demonstrating how they meet the essential criteria.
CV uploads are not accepted.
Successful applicants will be invited to a face-to-face interview at the UKHSA Scientific Campus in Colindale.
Important Information
- Visa Sponsorship: Not specified in the advert.
- Hybrid Working: Not available.
- Location: Colindale Scientific Campus, London.
- Vacancies: 1
- Closing Date: 23 July 2026 (11:55 PM)
How to Apply
Apply through the official recruitment portal before the closing date.