Service Support Officer

Employer: Birmingham Community Healthcare NHS Foundation Trust
Location: Birmingham
Salary: £28,392 – £31,157 per year
Contract: Permanent
Working pattern: Full-time
Band: Band 4
Date posted: 1 October 2026
Closing date: 15 October 2026
Reference: 820-8030672-COR

Sponsorship available

Skilled Worker sponsorship is available for eligible applicants. The advert explicitly states that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications.

About the role

Birmingham Community Healthcare NHS Foundation Trust is recruiting a Band 4 Service Support Officer to join its Digital Technology Services team.

The successful applicant will provide operational and technical support for the Trust’s clinical and patient systems, helping ensure systems remain reliable, accessible and effective for clinical and non-clinical users.

The role involves working with end users, internal technical teams and external suppliers to resolve issues and support digital services across the Trust.

Key responsibilities

• Provide day-to-day support for clinical systems.
• Act as a first point of contact for support calls.
• Triage, resolve and escalate incidents in line with ITIL standards.
• Manage system access and user permissions.
• Provide specialist user support and one-to-one guidance.
• Monitor and improve data quality.
• Support system changes, upgrades and digital projects.
• Maintain documentation, procedures and processes.
• Communicate system issues, updates and outages to stakeholders.
• Assist with audits, compliance and information governance.
• Contribute to continuous service improvement.

Essential requirements

Applicants should have:

• GCSE or equivalent qualifications in English and Mathematics.
• ITIL Foundation qualification or equivalent.
• Relevant experience working in a service desk or IT project management environment.
• Strong IT and computer literacy skills.
• Experience with Microsoft Office or equivalent applications.
• Good customer service and communication skills.

Desirable experience

The Trust also lists the following as desirable:

• Service Desk Institute Service Desk Analyst professional standard/customer service expertise.
• Experience taking meeting minutes and documenting processes.
• Customer service experience.
• Experience with ITIL processes and continual service improvement.
• Knowledge of T-SQL.

Working location

The role is based in Birmingham, with the Service Support Team providing both remote and on-site support across multiple Trust locations.

Important application information

The advert states that it may close early once sufficient applications have been received, so interested applicants are encouraged to apply as soon as possible.

The post is subject to a Disclosure and Barring Service check.

How to apply

Applications should be submitted through the official NHS Jobs vacancy.

Employer: Birmingham Community Healthcare NHS Foundation Trust
Closing date: 15 October 2026