Receptionist/Admin

CRF Receptionist/Admin – King’s College Hospital NHS Foundation Trust

Certificate of Sponsorship Available — Skilled Worker sponsorship applicants are welcome to apply.

An opportunity is available for a CRF Receptionist/Admin to join the King’s Clinical Research Facility (CRF) at King’s College Hospital NHS Foundation Trust in Denmark Hill, London.

This is a permanent, full-time Band 3 NHS position offering a salary of £31,554 to £33,270 per year, including high cost allowance.

The successful candidate will play an important front-facing role within the clinical research facility, welcoming patients, study volunteers, families, researchers and staff while providing administrative support to the clinical and research teams.

Closing date: 23 September 2026

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Job Overview

The King’s Clinical Research Facility is an NHS research facility based at Denmark Hill in London. It serves a diverse local population and works closely with King’s College London, one of London’s leading research-intensive universities.

The CRF provides a professional and well-equipped environment where medical professionals and scientists work together to investigate disease, conduct clinical studies and explore new approaches to diagnosis and treatment.

The facility provides clinical accommodation for volunteers and patients taking part in studies that may require long-term, 24-hour monitoring, as well as facilities for day-case research visits.

The CRF Receptionist/Admin is effectively the face of the facility. The role involves greeting patients and research volunteers, managing enquiries, maintaining accurate records and providing administrative assistance to researchers, managers and clinical staff.

The position would suit an organised and confident administrator who can communicate professionally with patients, visitors and healthcare professionals while managing multiple administrative responsibilities.

Key Job Details

Job title: CRF Receptionist/Admin
Employer: King’s College Hospital NHS Foundation Trust
Department: King’s Clinical Research Facility
Band: NHS Band 3
Pay scheme: Agenda for Change
Salary: £31,554 – £33,270 per year
Contract: Permanent
Working pattern: Full-time
Location: Denmark Hill, London, SE5 9RS
Date posted: 9 September 2026
Closing date: 23 September 2026
Reference: 213-CORP-8150954-A
Job type: Reception / Administration / Clinical Research
Sponsorship: Skilled Worker sponsorship applicants welcome

About the King’s Clinical Research Facility

The King’s Clinical Research Facility provides dedicated facilities that allow clinical researchers, scientists and healthcare professionals to work together on research and clinical studies.

The facility supports complex studies across a range of medical disciplines and provides accommodation and facilities for both longer-term monitoring and day-case research visits.

Because reception is the first point of contact for many patients, volunteers and visitors, the receptionist plays a particularly important role in creating a welcoming and professional environment.

The role also provides administrative support to the wider CRF team, including diary management, meeting coordination, equipment and consumable ordering, electronic records and research-related administration.

About King’s College Hospital NHS Foundation Trust

King’s College Hospital NHS Foundation Trust provides local and specialist healthcare services across five sites.

The Trust’s strategy for 2026–2031 focuses on delivering high-quality patient care, creating a great place to work, leading pioneering research, innovation and education, building strong partnerships, providing timely and efficient care, and maintaining long-term financial sustainability.

The Trust describes its values as caring, collaborative, inclusive and innovative, with staff working together as “Team King’s”.

This position provides an opportunity to join a large NHS organisation while working within a specialist clinical research environment.

About the CRF Receptionist/Admin Role

The successful candidate will be responsible for providing a professional reception service and supporting the smooth day-to-day operation of the Clinical Research Facility.

As the first person many patients, volunteers and visitors encounter, the receptionist must be welcoming, polite, efficient and professional.

The position combines reception duties, administration, patient and research participant registration, diary management, meeting support, ordering, record keeping and general office support.

The successful applicant will also work with clinical and research teams and liaise with colleagues involved in the management of the MRI suite and clinical research activities.

Key Responsibilities

The CRF Receptionist/Admin will be expected to:

Welcome patients, study volunteers, families, researchers and staff in a polite, courteous and professional manner.
Register patients and volunteers using relevant electronic patient systems.
Check and update patient and volunteer information accurately.
Inform research teams about bookings, cancellations and other relevant changes.
Ensure study information recorded on EDI includes visit type and visit length.
Ensure bookings are appropriately closed when research participants leave the unit.
Act as a gatekeeper for the MRI Suite.
Ensure patients, new researchers and visitors receive the appropriate MRI safety questionnaires.
Liaise with radiographers regarding MRI safety approval.
Maintain accurate filing systems for MRI safety questionnaires.
Check MRI safety documentation against staff accessing the unit.
Provide a professional telephone enquiry service for the CRF.
Deal with incoming telephone calls and enquiries appropriately.
Redirect calls or take messages according to CRF procedures.
Use initiative when responding to routine enquiries.
Manage the diary and weekly schedule for the CRF Manager.
Arrange meetings and appointments as required.
Work with Administration and Reception colleagues at the Centre for Neuroimaging Sciences.
Help ensure MRI suite administration is accurately captured on EDI for appropriate billing.
Book meeting rooms and venues.
Arrange national and international travel when required.
Organise catering for meetings and events.
Prepare meeting agendas and papers.
Take meeting notes and prepare minutes.
Distribute minutes and follow up action points.
Act as a first point of contact for meeting-related enquiries.
Set up laptops, projectors and presentations for meetings and interviews.
Report faults with office and presentation equipment through the appropriate Trust procedures.
Follow up equipment repairs where necessary.
Provide general administrative assistance to CRF staff.
Order and monitor office supplies, travel requirements and catering.
Manage bookings for the CRF meeting room.
Order stationery, consumables and medical equipment using the appropriate electronic systems.
Monitor stock levels and ensure adequate supplies are maintained.
Receive deliveries and assist with unpacking and storage.
Support staff using office equipment, including audio-visual and document-scanning equipment.
Maintain effective electronic and paper-based administrative systems.
Provide administrative support to the Quality Assurance and Facility Manager.
Assist with preparation and distribution of the CRF newsletter.
Support Quality Assurance with fridge/freezer alarm incident report management.
Ensure accurate information is entered into electronic patient databases.
Maintain accurate booking information to support statistical analysis and reporting.

Essential Qualifications

Applicants should have:

Education to A Level, NVQ Level 3 or above.
Familiarity with Good Clinical Practice (GCP) and relevant certification.

The qualification requirements demonstrate that the role requires a solid level of education combined with an understanding of the standards applicable to clinical research environments.

Essential Knowledge and Experience

Candidates should have:

Proficient computer skills.
Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Publisher and Access.
Experience using the internet and email.
Secretarial or administrative experience.
Ideally, experience within a healthcare environment.
Experience managing diaries and appointments.
Experience arranging and supporting meetings.
Experience setting up and maintaining administrative files.

Experience working within healthcare administration can be particularly useful because the role involves contact with patients and research volunteers, electronic patient systems, data protection and clinical research administration.

Desirable Experience

Experience working within a research environment is desirable.

Candidates who have previously worked in clinical research, NHS research facilities, universities, hospitals or other research-focused environments may therefore have relevant transferable experience.

However, research-environment experience is listed as desirable rather than essential.

Essential Skills and Competencies

The Trust is looking for an applicant who can demonstrate:

Knowledge of EPIC.
A good understanding of data protection.
Strong written and verbal communication skills.
The ability to communicate clearly and professionally.
Excellent organisational skills.
Strong time-management skills.
The ability to manage competing priorities.
The ability to meet deadlines.
Attention to detail.
Confidence dealing with patients, visitors and staff.
The ability to work professionally in a clinical environment.
The ability to use initiative when handling routine enquiries and administrative issues.

Because the role involves sensitive patient and research information, accuracy, confidentiality and good information-management practices are important.

Salary and NHS Benefits

The position is offered under the Agenda for Change pay scheme at Band 3.

The advertised salary is:

£31,554 to £33,270 per annum, including high cost allowance.

The role is permanent and full-time.

As an NHS Trust position, successful applicants will be employed within the NHS framework and will be subject to the applicable employment terms, policies and procedures of King’s College Hospital NHS Foundation Trust.

Working Pattern

Contract: Permanent

Hours: Full-time

The advertised role is based at the King’s Clinical Research Facility at Denmark Hill in London.

Applicants should carefully review the official vacancy information for the full details of the working arrangements and any requirements associated with the department.

Location

King’s Clinical Research Facility
King’s College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
United Kingdom

The role is therefore particularly relevant to candidates looking for NHS administration and clinical research opportunities in London.

Visa Sponsorship and Skilled Worker Applicants

Certificate of Sponsorship: Available / sponsorship applicants welcome.

Importantly, the official vacancy states that:

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

This means applicants who currently require Skilled Worker sponsorship are explicitly invited to apply.

However, sponsorship being available for applicants does not mean that every applicant will automatically receive sponsorship. Applicants must still meet the requirements of the role, the Trust’s recruitment requirements and the applicable UK immigration rules.

International applicants should independently check their eligibility for the relevant UK immigration route before applying.

The vacancy also highlights additional criminal-record certificate requirements for certain overseas Skilled Worker applicants who have lived outside the UK for qualifying periods.

DBS Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

A Disclosure and Barring Service check will therefore be required as part of the recruitment process.

Applicants should provide accurate information where required during the recruitment and pre-employment checking process.

Who Should Apply?

This position may be suitable for candidates with backgrounds in:

NHS administration.
Healthcare reception.
Medical administration.
Clinical research administration.
Hospital reception.
Research facility administration.
University administration.
Secretarial support.
Patient-facing administration.
Office administration.

Candidates should be comfortable dealing with people, managing administrative information and using computer systems.

Applicants with experience in a research environment may have an additional advantage because research-related administration forms an important part of the position.

Why This Role Could Be a Good Opportunity

The CRF Receptionist/Admin position combines several valuable areas of experience.

The successful applicant will gain exposure to a specialist NHS clinical research environment while developing experience in patient-facing administration, electronic records, meeting coordination, research administration and clinical facility support.

For applicants interested in progressing within NHS administration, healthcare administration, clinical research or research support, the role could provide useful experience in a specialist setting.

The explicit statement that Skilled Worker sponsorship applicants are welcome also makes the vacancy particularly relevant to eligible international candidates seeking NHS employment in the UK.

Application Process

Applicants should submit their application through the official NHS Jobs vacancy.

Before applying, candidates should carefully review the full job description and person specification and ensure that their application demonstrates how they meet the essential criteria.

Where relevant, applicants should clearly demonstrate:

Administrative experience.
Healthcare or patient-facing experience.
Computer literacy.
Microsoft Office skills.
Diary and appointment management.
Meeting administration.
Communication skills.
Organisation and time management.
Data protection awareness.
EPIC knowledge.
Good Clinical Practice knowledge or certification.
Research experience, where applicable.

Applicants requiring Skilled Worker sponsorship should also ensure they understand the relevant immigration requirements.

Closing Date

23 September 2026

Applicants should submit their applications before the stated deadline. NHS vacancies can close according to the employer’s recruitment process, so candidates should avoid leaving applications until the final day.

How to Apply

Interested candidates should apply through the official NHS Jobs application system.

Reference number: 213-CORP-8150954-A

Frequently Asked Questions

Is Skilled Worker sponsorship available for this role?

Yes. The official vacancy states that applicants who require current Skilled Worker sponsorship are welcome to apply and will be considered alongside other applicants.

What is the salary?

The advertised salary is £31,554 to £33,270 per year, including high cost allowance.

What NHS band is the position?

The role is Band 3 under the Agenda for Change pay scheme.

Is this a permanent job?

Yes. The vacancy is advertised as a permanent position.

Is the role full-time?

Yes. The advertised working pattern is full-time.

Where is the job located?

The position is based at the King’s Clinical Research Facility, Denmark Hill, London, SE5 9RS.

What qualifications are required?

Applicants should be educated to A Level, NVQ Level 3 or above and be familiar with Good Clinical Practice and certification.

Is healthcare administration experience required?

Secretarial or administrative experience is essential, with experience in a healthcare setting identified as ideal.

Is clinical research experience required?

Research-environment experience is desirable rather than essential.

Does the job involve patient contact?

Yes. The receptionist is the first point of contact for patients, research volunteers, families, visitors and staff entering the facility.

Is a DBS check required?

Yes. The vacancy states that the post is subject to a Disclosure and Barring Service check.

Employer Contact

For questions about the position:

Study Manager: Ade Shopade
Email: adebukola.shopade@nhs.net
Telephone: 020 3299 1851

Employer

King’s College Hospital NHS Foundation Trust

Address:
King’s College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
United Kingdom

Important Application Disclaimer

This vacancy information has been arranged from the official NHS Jobs advertisement for information and job-search purposes.

Applicants should always review the official vacancy and person specification before applying. Salary, closing dates, recruitment requirements, sponsorship decisions and other vacancy details are determined by the employer and may change.

Sponsorship eligibility should not be assumed solely because a vacancy states that Skilled Worker applicants are welcome. Candidates should verify their own eligibility and the current UK immigration requirements.

Source: NHS Jobs / King’s College Hospital NHS Foundation Trust.

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