Service Operations

Service Operations Specialist – BT Group

Employer: BT Group
Location: Bristol, UK – Assembly
Salary: Competitive salary + benefits
Contract: Not stated in the job advert
Working pattern: Hybrid – 3 days in the office and 2 days remotely
Working hours: 37.5 hours per week, Monday to Friday
Vacancies: Not stated in the job advert
Job reference: 61656
Closing date: 9 November 2026
Visa sponsorship: Not stated in the job advert
Security clearance: Security Check (SC) clearance required. Applicants must have lived in the UK for at least five years to obtain clearance.

About BT Group

BT Group is recruiting a Service Operations Specialist to join its UK Business security team in Bristol.

BT’s specialist security team works with governments worldwide to protect critical national infrastructure and support the safety and security of communities. The team handles challenging, mission-focused projects using specialist technologies to help protect essential services and maintain secure communications.

This role offers the opportunity to contribute to security operations, improve technical services and support systems that help BT meet its legal and security obligations.

About the Role

The Service Operations Specialist will help ensure that critical platforms and services remain stable, reliable and compliant with relevant legislation and government security requirements.

The role involves leading operational activities, resolving incidents, managing changes and improving service delivery. You will work with technical teams and key stakeholders to maintain service standards, address complex operational issues and support continuous improvement.

Important: Although the job advert lists the title as Service Operations Specialist, its role description refers to a Technical Support Manager. Applicants should check the official advert for clarification of the precise responsibilities.

Key Responsibilities

• Lead programmes of work to ensure that obligations platforms remain stable and can provide data required under legal obligations.
• Maintain capabilities across mobile networks and platforms to ensure compliance with relevant legislation and UK government security requirements.
• Help protect the interests of the business while maintaining secure and compliant services.
• Lead the resolution of incidents within agreed timescales.
• Ensure changes are properly managed, implemented and communicated to relevant stakeholders.
• Apply industry, application and technical knowledge to develop operational processes and procedures.
• Contribute to business objectives by solving operational problems and supporting service performance.
• Lead and contribute to service improvement initiatives, ensuring agreed improvements are implemented and maintained.
• Take ownership of technical and operational issues through to resolution.

Essential Skills and Experience

Applicants should demonstrate relevant skills and experience in the following areas:

• Decision-making and problem-solving.
• ITIL 4.
• Incident management.
• Problem and change management.
• Change management processes and procedures.
• Continuous improvement.
• Taking ownership of issues and following them through to resolution.
• Knowledge of the EE mobile core network, particularly voice, data and SMS services.
• Experience leading and developing teams.

Desirable Skills and Experience

The following would be advantageous:

• Expert knowledge of relevant mobile products and services, including their platforms and underlying network architecture.
• Understanding of end-to-end obligations system design, standards and applicable security requirements.
• Knowledge of business strategy and organisational performance drivers.
• Understanding of business KPIs, business cases and financial performance.
• Willingness to provide on-call cover when required.

Location and Working Pattern

This position is based at BT’s Bristol – Assembly location.

• Working arrangement: Hybrid.
• Office attendance: Three days per week.
• Remote working: Two days per week.
• Working days: Monday to Friday.
• Weekly hours: 37.5 hours.

Security Clearance Requirements

Security Check (SC) clearance is required for this position.

The advert states that applicants must have lived in the UK for at least five years to obtain the required clearance. Candidates should consider this requirement before applying.

The advert does not specify whether BT offers visa sponsorship for this vacancy. Applicants who require sponsorship should confirm their eligibility directly with the employer.

Salary and Employee Benefits

BT offers a competitive salary alongside a range of employee benefits, including:

• 10% target annual bonus.
• Access to a 24/7 online private GP service for employees and their immediate families.
• Up to two weeks of paid carers’ leave.
• Enhanced maternity, paternity and adoption leave, including 18 weeks at full pay and eight weeks at half pay.
• Discounts on EE and BT products, including mobile and broadband services.
• Pension scheme with a 5% employee contribution and a 10% employer contribution.
• Holiday purchase scheme.
• Optional additional benefits, including healthcare, dental cover and gym memberships.

Application Process

Interested candidates should review the full job description and submit their application through BT’s official careers website.

Employer: BT Group
Job title: Service Operations Specialist
Reference number: 61656
Closing date: 9 November 2026

About BT Business

BT Business is undertaking a multi-year transformation focused on modernising its services, expanding its capabilities in cyber security, artificial intelligence and managed services, and strengthening its position in the UK market.

Joining the organisation offers an opportunity to contribute to the development of technical and security services while supporting the delivery of reliable connectivity and business solutions.

Application deadline: 9 November 2026.