Business Analyst

Business Analyst – Housing Ombudsman Service | £53,948 | Remote UK

Are you an experienced Business Analyst looking for a new opportunity with a public-sector organisation? The Housing Ombudsman Service is recruiting a Business Analyst to support business process analysis, requirements gathering, service design and the development of solutions that help the organisation achieve its strategic goals.

This is a full-time, fixed-term Business Analyst position that can be performed remotely from anywhere in the UK, with a salary of £53,948. The contract runs until 30 September 2027.

The role could suit an experienced Business Analyst with a background in business process improvement, service review, requirements analysis, change management, programme or project environments, information modelling and stakeholder engagement.

Important: The vacancy has attracted significant interest and may close early once 150 applications have been received. Candidates are therefore strongly encouraged to apply as soon as possible.

Business Analyst Job Overview

About the Housing Ombudsman Service

The Housing Ombudsman Service (HOS) is a public-sector organisation that plays an important role in resolving housing complaints and promoting improvements in housing services.

The organisation emphasises the values of learning, excellence, openness and fairness and aims to provide a working environment where employees are treated with dignity and respect.

This Business Analyst position provides an opportunity to contribute to organisational improvement by helping teams understand their business needs, analyse existing processes and develop effective solutions.

About the Business Analyst Role

As a Business Analyst, you will play a key role in analysing business processes, identifying organisational needs and recommending solutions.

Reporting to the Programme Manager, you will work closely with PMO Leads, Data Analysts and IT colleagues.

Your work will cover the discovery stage of projects and services, helping teams move from initial analysis and requirements definition through to options appraisal, pilot activity, user acceptance testing and approval of the preferred solution.

You will also contribute to assessing whether delivered solutions and initiatives have achieved their intended outcomes through benefits realisation analysis.

This makes the role particularly suitable for candidates who enjoy working between business teams, technology colleagues and senior stakeholders.

Key Responsibilities

The successful Business Analyst will be expected to contribute to a range of business analysis and transformation activities.

Key responsibilities include:

• Analysing existing business processes and identifying opportunities for improvement.
• Reviewing services and helping identify business and operational needs.
• Gathering and documenting requirements from end users and stakeholders.
• Supporting requirements definition during the discovery phase.
• Analysing different solution options and contributing to options appraisals.
• Using appropriate business analysis tools, techniques and methodologies.
• Producing clear documentation of business processes and information flows.
• Supporting information capture and information modelling.
• Identifying relationships between processes, information and organisational activities.
• Working with PMO Leads, Data Analysts and IT colleagues.
• Supporting pilot activities and user acceptance testing.
• Helping stakeholders understand proposed changes and recommendations.
• Influencing and gaining stakeholder buy-in for proposed solutions.
• Supporting the approval of selected solutions.
• Evaluating delivered solutions and initiatives.
• Contributing to benefits realisation analysis.
• Supporting changes to processes and methodologies.
• Providing advice and guidance to senior stakeholders.
• Ensuring business requirements are clearly understood and appropriately documented.

Essential Experience and Skills

The Housing Ombudsman Service is looking for an experienced Business Analyst with substantial experience in business analysis and service improvement.

Candidates should be able to demonstrate significant experience of service review and service design.

Experience of working within a portfolio, programme or project team environment is also important.

The successful candidate should have experience of managing changes to processes and methodologies and be comfortable working across different areas of an organisation.

Relevant experience may include:

• Business analysis.
• Business process analysis.
• Service review.
• Service design.
• Requirements gathering.
• Requirements definition.
• Process modelling.
• Information modelling.
• Information flow analysis.
• Options appraisal.
• User acceptance testing.
• Pilot projects.
• Change management.
• Benefits realisation.
• Project, programme or portfolio environments.
• Stakeholder engagement.
• Senior stakeholder management.

Communication and Stakeholder Management

Strong communication and influencing skills are particularly important for this position.

The Business Analyst will need to work with senior stakeholders while also gathering information from end users and translating business needs into clearly documented requirements.

You should be confident advising and guiding stakeholders, explaining recommendations and encouraging support for proposed changes.

The ability to communicate complex business processes, relationships and information flows clearly will be valuable in this role.

Working Pattern and Location

This position offers remote working from anywhere in the UK.

The advertised working pattern is full-time with flexible working.

The remote arrangement may make this opportunity particularly attractive to experienced Business Analysts who want to work from home while contributing to a public-sector organisation.

Candidates should carefully review the official vacancy and employer information for any specific requirements relating to remote working.

Salary and Benefits

The salary for this Business Analyst position is £53,948.

The Housing Ombudsman Service also lists a range of employee benefits, including:

• 25 days annual leave, plus bank holidays.
• Christmas closure days.
• Flexible working.
• Annual health check.
• Local Government Pension Scheme membership.

These benefits provide a combination of annual leave, workplace flexibility, health support and pension provision.

Visa Sponsorship and Right to Work

Visa sponsorship is not confirmed in the vacancy advert.

Although the salary is £53,948, applicants should not assume that this role comes with Skilled Worker visa sponsorship simply because the salary may meet certain salary thresholds.

The advert provides nationality and eligibility information and states that the role is broadly open to specified groups, including UK nationals, Irish nationals, eligible Commonwealth nationals with the right to work in the UK, eligible EU/EEA/Swiss nationals with relevant status, and certain other individuals with qualifying UK immigration status.

Applicants who require a new UK work visa or sponsorship should confirm directly with the Housing Ombudsman Service before applying whether the organisation is able and willing to sponsor this particular position.

Security and Pre-Employment Checks

Successful candidates will be required to undergo a basic or equivalent criminal record check.

People working with government assets must also complete Baseline Personnel Security Standard (BPSS) checks.

Applicants should ensure that the information provided during the recruitment process is accurate and truthful.

Artificial Intelligence and Applications

The employer states that artificial intelligence can be used to support an application, but candidates must ensure that all examples and statements are truthful, factually accurate and based on their own experience.

Applicants should avoid presenting AI-generated material or another person’s experience as their own.

Candidates should therefore use AI tools responsibly and make sure that any application accurately reflects their actual skills, qualifications and professional experience.

Selection Process

Applicants should apply through the employer’s recruitment system using the application link provided in the vacancy.

The advertised interview date is the week commencing 28 September 2026.

The employer states that feedback will only be provided to candidates who attend an interview or assessment.

Because of the high level of interest in the vacancy, the employer may close applications before the advertised deadline.

Closing Date

The official closing date is:

Tuesday 15 September 2026 at 11:55 pm.

However, the Housing Ombudsman Service has warned that it intends to close the vacancy early if it receives 150 applications.

Do not wait until the final deadline if you are interested in this opportunity.

How to Apply

Interested candidates should review the full job description and submit their application through the Housing Ombudsman Service recruitment portal.

Before applying, make sure your CV and supporting information clearly demonstrate your experience in business analysis, service review, requirements gathering, process improvement, stakeholder engagement and project or programme environments.

Full details + Apply:
https://hoscareers.tribepad-gro.com/members/modules/job/detail.php?record=51

Frequently Asked Questions

Is this Business Analyst job remote?

Yes. The vacancy states that the location is remote working, anywhere in the UK.

How much does the Business Analyst role pay?

The advertised salary is £53,948.

Is this a permanent position?

No. This is a fixed-term position running until 30 September 2027.

When is the application deadline?

Applications are officially due by 11:55 pm on Tuesday 15 September 2026.

However, the employer may close the vacancy earlier after receiving 150 applications.

How many vacancies are available?

There is 1 Business Analyst vacancy available.

When are interviews expected?

The advertised interview date is the week commencing 28 September 2026.

Does this job offer visa sponsorship?

The advert does not confirm visa sponsorship. Applicants requiring sponsorship should contact the Housing Ombudsman Service to establish whether sponsorship is available for this specific role.

Can I apply if I already have UK work permission?

The vacancy lists several groups who may be eligible to apply, including UK nationals and other individuals who have qualifying rights to work in the UK. Applicants should check the official nationality and eligibility requirements.

What experience is required?

The employer is seeking an experienced Business Analyst with significant experience in areas such as service review, service design, requirements analysis, process and methodology change, information modelling and stakeholder engagement.

Why should I apply quickly?

The employer has warned that the vacancy may close once 150 applications have been received, even if this occurs before the advertised closing date.

Related UK Job Opportunities

If you are searching for Business Analyst, Data Analyst, IT, project management, transformation, technology or other UK public-sector opportunities, continue checking our latest UK vacancies for new opportunities.

You can also explore UK jobs offering remote, hybrid, full-time and flexible working arrangements, as well as vacancies that may be suitable for applicants already living and working in the UK.

Source and Disclaimer

This vacancy information has been organised from the official Civil Service Jobs / Housing Ombudsman Service job advert.

Job details, salary, eligibility, closing dates and recruitment requirements can change. Applicants should always check the official employer vacancy before submitting an application.