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Bilingual (English/Spanish) Customer Service Representative 

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Location / Type / Salary

  • Remote / Full-time / $18 per hour + bonuses

Role of the Job

Support Moen consumers with product, installation, and warranty inquiries in English and Spanish.

See also Social Worker

Responsibilities

  • Handle inbound calls in English and Spanish
  • Provide empathetic product, technical, and warranty support
  • Guide customers through installation or repair solutions
  • Balance customer satisfaction with company policies
  • Document call details and troubleshooting steps
  • Meet daily service quality and efficiency goals
  • Contribute to team projects and learning opportunities

Requirements

  • High school diploma (Associate’s/Bachelor’s preferred)
  • 2+ years in customer service or call center
  • Fluent in English and Spanish
  • Strong communication skills (written and verbal)
  • PC, Microsoft Office & Teams proficiency
  • Ability to work in structured remote environment
  • Background check and drug screen required

Benefits

  • $18/hour + monthly & annual bonuses
  • Paid virtual training (200+ hours)
  • Medical, dental, vision from day one
  • 401(k) with company match & profit sharing
  • Generous PTO + product discounts
  • Fertility/adoption benefits & ERGs
  • Career development program with pay growth

Documents

  • Resume/CV

APPLY HERE

About Company

Fortune Brands Innovations (NYSE: FBIN) is a leader in home, security, and building products with top brands like Moen, Yale, and Master Lock.

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