This is where we will be posting more jobs soon! Click here to join now
Tribal is looking for a Head of Customer Advisory to lead and develop the support desk function for their Dynamics 365 team. This role is perfect for an experienced Dynamics 365 professional looking to step into a leadership position and progress their career.
Location
- Remote (UK)
Employment type
- Full-time
Role of the Job
The Head of Customer Advisory will play a key role in leading and developing the support desk function, ensuring customers receive consistent, high-quality support services. The successful candidate will oversee day-to-day operations, promote continuous improvements, and act as a strategic partner to enhance the customer experience.
Main Responsibilities
- Lead the support desk team
- Manage and mentor the team
- Identify areas for improvement
- Build strong customer relationships
- Work with internal stakeholders
- Design and develop Power Page portals
In simple terms, the main responsibilities include:
- Overseeing the support desk team
- Ensuring high-quality customer support
- Building strong relationships with customers
- Identifying areas for improvement
- Working with other teams
- Designing and managing customer experiences
FAQs
What benefits does Tribal offer?
Tribal offers a range of benefits, including a comprehensive Health Cash Plan, Private Medical Insurance, and Wellbeing Days
What kind of support will I receive?
You will receive ongoing support and training to help you succeed in your role
What kind of projects will I be working on?
You will be working on projects related to customer Insight Journeys, Power Page portals, and Dynamics 365 solutions.
What kind of skills do I need?
You need to have knowledge and hands-on experience of the Dynamics 365 Platform, customer relationship skills, and leadership skills.
Qualification Needed
- Knowledge and hands-on experience of the Dynamics 365 Platform
- Experience in building out Customer Insight Journeys
- Customer Relationship skills
- Understanding of JavaScript
- Leadership skills
Benefits
- Comprehensive Health Cash Plan: Take care of your well-being with a comprehensive health plan that supports your physical and mental health.
- Private Medical Insurance: Get access to top-notch medical care and enjoy peace of mind with private medical insurance.
- Wellbeing Days: Recharge and refresh with wellbeing days that help you maintain a healthy work-life balance.
- E-Learning Opportunities: Unlock your potential with e-learning opportunities that help you develop new skills and stay ahead in your career.
- Volunteer Days: Give back to your community and make a positive impact with volunteer days that support your favorite causes.
Salary Package
- £55,000 – £67,000.
Required Documents
- CV
- Cover letter
How to Apply
Visit the link below and scroll down to access the application form.
Submit Application
About Tribal
A Leader in EdTech
Tribal is a renowned EdTech business that has been at the forefront of providing market-leading software solutions to the global education market. With a strong focus on research, development, and delivery, Tribal strives to create products, services, and solutions that cater to the primary goals of education institutes worldwide. These goals include educating students, providing optimum learning experiences, and ultimately delivering successful outcomes. By leveraging technology and innovation, Tribal aims to bridge the gap between education and technology, enabling institutions to achieve their full potential.
A Partner for Education Institutes
Tribal is a trusted partner for education institutes worldwide, providing market-leading software solutions and services that cater to their specific needs. The company’s expertise in the education sector, combined with its commitment to innovation and excellence, makes it an ideal partner for institutions seeking to improve student outcomes and achieve their goals. By working in partnership with Tribal, education institutes can leverage the company’s knowledge, expertise, and technology to drive innovation and excellence in education.
Conclusion: Empowering Education through Innovation
Tribal’s commitment to innovation, expertise, and customer satisfaction has established the company as a leader in the EdTech sector. By partnering with Tribal, education institutes can unlock new possibilities, drive student success, and achieve their goals. With a focus on delivering market-leading software solutions and services, Tribal is dedicated to empowering education institutions to reach their full potential and make a lasting impact on students’ lives. Through its cutting-edge technology and collaborative approach, Tribal is shaping the future of education, enabling institutions to provide high-quality learning experiences, and ultimately, transforming the lives of students worldwide. By harnessing the power of technology and innovation, Tribal is helping to create a brighter, more sustainable future for education, and its impact will be felt for generations to come.