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Customer success
Revolut is looking for a Customer Onboarding and Success Manager to join their team. This role is crucial in delivering an outstanding experience to customers across the entire customer lifecycle. As a Customer Onboarding and Success Manager, you’ll be responsible for setting up this function from the ground up and driving deeper adoption of Revolut’s services.
Location
This role is available in multiple locations:
Remote
Ireland, Poland, Portugal, Spain, UK
Office
Barcelona, Dublin, Krakow, Lisbon, London, Madrid, Porto
Employment type
- Full-time
Role of the Job
The Customer Onboarding and Success Manager will be responsible for delivering an outstanding experience to customers across the entire customer lifecycle. This role will own the end-to-end onboarding process, build trusted relationships with customers, and drive ongoing product adoption and engagement.
Main Responsibilities
- Onboarding
- Customer relationships
- Product adoption
- Issue resolution
- Team collaboration
- Customer feedback
Job Snapshot
What are the benefits of working at Revolut?
Revolut offers a dynamic and inclusive work environment, opportunities for growth and development, and a chance to work with a talented team
Is this role available remotely?
Yes, this role is available remotely in Ireland, Poland, Portugal, Spain, and the UK.
What is the company culture like at Revolut?
Revolut has a culture that values diversity, inclusion, and innovation. The company prioritizes employee experience and offers opportunities for growth and development.
What is the interview process like?
The interview process typically includes multiple rounds of interviews with the hiring manager and other team members.
How long does the hiring process take?
The hiring process typically takes a few weeks.
What kind of support does Revolut offer for remote workers?
Revolut offers support for remote workers, including equipment and software, as well as regular check-ins with the team.
Qualification Needed
- Expertise in customer-facing roles
- Fluency in English with excellent communication and interpersonal skills
- Ability to self-organise, think analytically, and solve problems independently
- Track record of improving key customer metrics
- 2+ years experience (advantage)
Salary Package
To be discussed upon application
Required Documents
- Resume/CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Revolut
The Mission
Revolut’s mission is to empower people to take control of their financial lives. This mission is built on the idea that everyone deserves more from their money – more visibility, more control, and more freedom. By providing innovative financial solutions, Revolut aims to make financial management easier, faster, and more intuitive for millions of people around the world. The company’s products and services are designed to meet the evolving needs of customers, from everyday spending and saving to investing and traveling. With a focus on user experience and customer satisfaction, Revolut strives to deliver exceptional financial services that make a real difference in people’s lives.
The History
Revolut was founded in 2015 with a vision to revolutionize the financial services industry. Since its inception, the company has grown rapidly, expanding its product offerings and customer base. Today, Revolut is one of the leading financial technology companies in the world, with a presence in multiple countries and a team of talented professionals dedicated to delivering innovative financial solutions. The company’s history is marked by significant milestones, including the launch of its mobile app, expansion into new markets, and development of new products and services. Through its journey, Revolut has remained committed to its mission and values, driving growth and innovation in the financial services industry.
The Team
Revolut’s team is made up of talented professionals from diverse backgrounds and industries. The company’s employees are passionate about delivering innovative financial solutions and providing exceptional customer service. With a strong emphasis on teamwork and collaboration, Revolut’s team works together to achieve common goals and deliver exceptional results. The company’s employees are its greatest asset, and Revolut prioritizes their growth and development, offering opportunities for career advancement and professional development. Whether it’s through training programs, mentorship, or career development opportunities, Revolut supports its employees in achieving their full potential.
Revolut is a financial technology company that helps people manage their money and achieve financial freedom through innovative products and services.