Job Details
- Job Title: Customer Support Specialist
- Job Type: Full-time
- Location: Remote (Worldwide)
- Compensation: Competitive salary
Role of the Job
Provide first-line technical and customer support to Gcore’s global clients, assisting with product inquiries, troubleshooting, and ensuring a seamless user experience across Gcore’s CDN, Cloud, and Streaming services.
Responsibilities
- Handle customer and internal user requests via chat, email, and phone in English
- Provide consultations on Gcore’s products and services, including CDN, Streaming, and DNS
- Perform technical diagnostics and resolve customer issues efficiently
- Collect and escalate incident information to higher-level support when necessary
- Maintain strong customer advocacy and deliver exceptional service quality
Requirements
- 1+ year of experience in technical or customer support
- Solid understanding of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute)
- Ability to perform hardware and software diagnostics (e.g. log analysis)
- English proficiency at B2 level or higher
- Strong problem-solving, communication, and organizational skills
- Customer-focused mindset with a positive and professional attitude
- Ability to explain complex concepts clearly and simply
- Experience with task prioritization and remote collaboration
Nice to Have
- Experience with Cloud, CDN, or Hosting technologies
- Familiarity with Linux and API integrations
Schedule
- Night shift: 7 PM to 7 AM local time (two consecutive shifts followed by two days off)
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office options depending on role
- Work-from-anywhere policy (up to 45 days per year)
- Private medical insurance for employees and families
- Five additional vacation days
- Additional fully paid sick leave days
- Allowances for life events and birthdays
- Language classes and professional development support
- Modern office spaces with snacks and entertainment options
- Team sports activities
- Benefits may vary by country
Required Documents
- Resume
- Cover Letter
Application Process
1 Submit Application: Apply via Gcore’s official careers page
2 Review: Application and qualification screening by the Talent Team
3 Interview: Technical and cultural interviews to assess fit and skills.
GET STARTED
About Company
Gcore is an international leader in cloud, edge, and content delivery services, headquartered in Luxembourg with offices worldwide. Partnering with major global players like Intel and NVIDIA, Gcore empowers faster, safer, and more efficient digital experiences for millions of users across industries including gaming, streaming, and cybersecurity.