Contact Center Representative (Part-Time, Remote)
Company: FH Cann & Associates Inc.
Location
- Remote (Applicants must reside in Pueblo or Mesa County, Colorado, USA)
Job Type
- Part-Time (Approximately 20 hours/week)
Salary
- $15.00 – $16.50 per hour
Work Schedule
- Monday to Friday
- 4-hour shifts
- Operating hours: 7:00 AM – 6:00 PM PST
Benefits
- Paid training
- Work from home
About the Role
FH Cann & Associates is hiring Part-Time Contact Center Representatives to support a statewide customer service program. This fully remote position is ideal for candidates with customer service or call center experience who enjoy helping customers, resolving billing inquiries, and working in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist customers with online account setup and access.
- Process payments and arrange payment plans.
- Resolve billing disputes and review invoices.
- Maintain accurate customer records using Microsoft Office tools.
- Investigate billing discrepancies and reconcile accounts.
- Protect confidential customer information.
- Follow company policies and compliance requirements.
Required Qualifications
- Minimum 1 year of call center experience.
- Minimum 1 year of customer support experience.
- Strong typing and data entry skills.
- Experience handling billing inquiries and customer accounts.
- Proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat, and web browsers.
- Excellent English communication skills.
- Bilingual Spanish/English is an advantage.
- Utility customer service experience is preferred.
Work From Home Requirements
- Reliable hardwired internet connection with a minimum speed of 25 Mbps upload/download.
- Quiet, private workspace free from distractions.
- Ability to comply with the company’s telecommuting policy.
Security Requirements
Successful applicants may be required to complete federal and/or state background screening.
Training
- Paid training provided.
- Training starts September 8.
- Full-time attendance is required during the approximately 7-week training period.
Application Questions
Applicants should be prepared to answer questions about:
- Previous work-from-home experience.
- Internet connection availability.
- Availability for the required work schedule.
- Availability to attend the full training program.
- Current residence in Pueblo or Mesa County, Colorado.