Case Support Officer – Scottish Forestry | £30,414–£31,814 Salary | Hybrid Working | Permanent UK Civil Service Job
Looking for a rewarding administration role within the UK Civil Service? Scottish Forestry is recruiting a Case Support Officer to join its Grampian Conservancy team in Huntly, Scotland. This permanent, full-time opportunity offers a competitive salary, hybrid working, a generous Civil Service pension, and excellent career development opportunities.
If you have experience in office administration, customer service, record management, and supporting internal and external stakeholders, this could be the ideal role for you.
Job Summary
| Job Title | Case Support Officer |
|---|---|
| Employer | Scottish Forestry |
| Reference Number | 474620 |
| Location | Huntly, Scotland, AB54 4SJ |
| Salary | £30,414–£31,814 per year |
| Contract Type | Permanent |
| Working Hours | Full-time (35 hours per week) |
| Working Pattern | Hybrid (Minimum two office days per week) |
| Business Area | Operational Delivery – Grampian Conservancy |
| Closing Date | 30 August 2026 (11:55 PM) |
| Pension | Civil Service Pension with 28.97% employer contribution |
About Scottish Forestry
Scottish Forestry is responsible for regulating, supporting and promoting sustainable forestry across Scotland. The Grampian Conservancy covers a diverse geographical area, including the Howe of the Mearns, Deeside, Buchan Plains, Moray, and surrounding hills and mountains.
The organisation works closely with woodland owners, businesses, environmental organisations, and local communities to ensure sustainable forest management throughout the region.
About the Role
As a Case Support Officer, you will provide essential administrative support to the Grants and Regulations Team.
Your primary responsibility will be processing forestry-related applications while ensuring records are maintained accurately and customers receive an excellent service. The role combines administration, customer service, finance support, record management, and office coordination.
This position is based in Huntly, Scotland, operating on a hybrid working arrangement with a minimum of two office days each week.
Key Responsibilities
- Process Forestry Grant Scheme (FGS) applications.
- Support Environmental Impact Assessment (EIA) screening requests.
- Process Felling Permission applications within customer charter timescales.
- Support Forest Plan administration.
- Maintain accurate electronic and paper records.
- Use internal IT systems to manage applications.
- Respond to enquiries from applicants, forestry agents, and members of the public.
- Provide administrative support across the Operations Team.
- Process invoices and supplier information.
- Assist with finance administration.
- Support day-to-day office operations.
- Work collaboratively with colleagues across the Conservancy.
Essential Requirements
Applicants should have:
- Experience working in an office or administrative environment.
- Experience supporting internal and external stakeholders.
- Strong organisational and workload management skills.
- Excellent communication skills.
- Experience maintaining accurate records.
- Good IT skills.
- Proficiency in Microsoft Outlook and Microsoft Word.
- Ability to work effectively as part of a team.
Desirable Skills
The following are advantageous but not essential:
- Previous grants administration experience.
- Experience in regulations administration.
- Strong numerical skills.
- Finance administration experience.
- Experience processing applications.
Civil Service Behaviours
Your application should demonstrate evidence of the following behaviours:
- Managing a Quality Service
- Delivering at Pace
- Working Together
Salary and Benefits
Scottish Forestry offers an excellent Civil Service benefits package, including:
- Salary of £30,414–£31,814 per year
- Civil Service Defined Benefit Pension
- 28.97% employer pension contribution
- Hybrid and flexible working
- Learning and development opportunities
- Career progression within the Civil Service
- Inclusive and supportive working environment
- Long-term job security
Hybrid Working
The successful candidate will normally attend the Huntly office for at least two days per week, with additional attendance when required to meet operational needs.
Eligibility
Applicants must meet the UK Civil Service nationality and right-to-work requirements.
Application Process
Applications must be submitted online through the Civil Service Jobs website.
All examples included within your application should be based on your own genuine experience. While AI tools may assist with drafting, all submitted information must be truthful and accurately reflect your work history.
Application Deadline
30 August 2026
11:55 PM (UK Time)
Late applications will not be accepted.
Why Apply?
This is an excellent opportunity to secure a permanent UK Civil Service position with competitive pay, an outstanding pension scheme, flexible hybrid working, and excellent long-term career prospects.
How to Apply
Apply through the official Civil Service Jobs website before the closing date.
Application Deadline: 30 August 2026 (11:55 PM)
Join Our WhatsApp Channel
Stay updated with daily UK job vacancies, Skilled Worker visa opportunities, sponsorship jobs, apprenticeships, and graduate roles.
https://whatsapp.com/channel/0029Vb69BjyElagjr9oIp523