Location / Type / Salary

• Remote (US-based) 
• Full-time | 1:30pm–10pm ET 
• Competitive 

Role of the Job

First point of contact for customers using Metrc’s software. Provide support, troubleshoot issues, and deliver world-class customer service.

Responsibilities

• Provide Support – Answer calls, emails, and chats
• Troubleshoot Issues – Research, resolve, and document cases
• Customer Engagement – Guide users on software usage
• Collaboration – Work with specialists and supervisors on escalations
• Knowledge Growth – Stay updated with manuals and training

Requirements

• Education – High school diploma or equivalent
• Experience – 1–2 years in customer service/support
• Skills – Typing 35+ wpm, MS Office, multitasking
• Communication – Strong written and verbal skills
• Flexibility – Ability to work occasional weekends
• Tech Setup – Reliable high-speed internet (50 Mbps down, 1 Mbps up)
• Eligibility – Must be US-based and complete training/assessment

Documents

• Resume
• CV

APPLY HERE

About Company

Metrc is a leading provider of web-based compliance and software solutions, helping clients manage and grow within regulated industries.