Digital IT Support Specialist

Digital IT Support Specialist – Manchester University NHS Foundation Trust

Salary: £39,959 – £48,117 per year (pro rata)
Location: Manchester – Oxford Road Campus, North Manchester General Hospital and Wythenshawe (all MFT sites)
Contract: Permanent
Working Pattern: Full-time
Pay Band: NHS Band 6
Vacancies: Not specified
Reference Number: 349-COR-8298970-RL4
Date Posted: 3 November 2026
Closing Date: 9 November 2026

Visa Sponsorship: Applications from candidates who require current Skilled Worker visa sponsorship are welcome and will be considered alongside other applications.

Job Overview

Manchester University NHS Foundation Trust (MFT) is recruiting a Digital IT Support Specialist to join its Digital IT Support and End User Technology team in Manchester.

The successful candidate will help maintain and support the Trust’s technology infrastructure, including desktop systems, virtual Windows servers and end-user devices. The role also involves supporting the Trust’s electronic patient record system, EPIC, and providing specialist technical assistance across first, second and third-line IT support services.

This is an opportunity for an experienced IT infrastructure professional to contribute to the delivery of reliable digital services within one of the UK’s largest NHS Foundation Trusts.

Key Responsibilities

• Support the planning, organisation and delivery of high-quality end-user technology services in line with healthcare industry standards and EPIC best practices.
• Provide technical expertise in managing supporting infrastructure and applications, including antivirus systems, Virtual Desktop Infrastructure (VDI), hardware assets and mobile device management tools.
• Maintain and support the Trust’s IT systems and applications across on-premises and cloud-based environments.
• Advise colleagues on system capacity, availability management and effective technical solutions.
• Lead the installation, configuration, management, maintenance and monitoring of workspace devices, hardware and software upgrades.
• Provide specialist technical advice on protecting computers, mobile devices and sensitive data against internal and external security threats.
• Manage and resolve IT incidents, problems and service requests within agreed timescales and procedures.
• Support first, second and third-line digital support services, promoting knowledge sharing and effective teamwork.

Essential Qualifications

Applicants should have:

• A postgraduate qualification or equivalent relevant experience.
• Microsoft MCP/MCSE qualifications or relevant experience.
• Evidence of continuing personal and professional development.

Desirable:

• A degree or equivalent qualification in an IT-related subject.

Essential Experience and Knowledge

Candidates must demonstrate:

• Extensive IT technical experience in an infrastructure support role.
• Experience supporting large and complex IT environments involving desktops, laptops, tablets, mobile devices and printers.
• Experience installing, configuring, upgrading and managing Windows operating systems.
• Advanced knowledge of server and desktop virtualisation, Exchange/Email, Active Directory and SCCM.
• Experience managing a Virtual Desktop Environment.
• Experience delivering business continuity, disaster recovery plans and service continuity.
• Knowledge of IT Infrastructure Library (ITIL) best practices.
• Experience in capacity planning, availability management and performance monitoring within a PC environment.

Desirable experience includes:

• Previous experience working in an NHS IT environment.
• Previous supervisory experience.
• Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) concepts.
• Knowledge of internet and intranet concepts.
• Working knowledge of VMware View and Citrix environments.
• Knowledge of project management methodologies.

Skills and Personal Attributes

Applicants should demonstrate:

• Strong communication skills, including the ability to explain complex IT and information management issues.
• Ability to assess and resolve complex technical problems, including situations without established solutions.
• Strong planning and organisational skills.
• Ability to prepare clear and concise technical support and configuration documentation.
• Ability to supervise, motivate and develop staff.
• A collaborative approach and effective teamwork.
• Ability to manage competing priorities and work efficiently under pressure.

Working Requirements

• Participation in an on-call rota is required.
• Applicants must be able to undertake shift work, including out-of-hours duties, weekends and public holidays.
• Ability to travel is desirable.

About Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust is one of the largest NHS Trusts in the UK, with more than 30,000 colleagues delivering specialist healthcare services to over one million people every year.

The Trust is committed to teamwork, respect, inclusion and professional development. Employees benefit from opportunities to develop their careers, access wellbeing support and work in a collaborative environment where their contributions help improve patient care.

MFT aims to create an inclusive workplace where colleagues feel valued, supported and empowered to deliver their best.

Visa Sponsorship Information

Skilled Worker visa sponsorship is available for this vacancy.

Manchester University NHS Foundation Trust confirms that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

International applicants should also be aware that criminal record certificates may be required from countries where they have lived for 12 months or more, continuously or cumulatively, during the previous 10 years.

DBS Check

This position is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Successful candidates may be required to pay the DBS processing cost through salary deductions within the first three months of employment. Candidates are also expected to register with the DBS Update Service within 30 days of receiving their certificate.

Important Application Information

Applicants are encouraged to review the full Job Description and Person Specification under the supporting documents section of the original vacancy advert before applying.

The Trust may close the vacancy early if it receives a high volume of applications. Early applications are therefore encouraged.

Manchester University NHS Foundation Trust also expects applicants to ensure that personal statements and responses to role-specific questions reflect their own experience, skills and motivations. AI tools may be used for spelling, grammar and formatting support.

How to Apply

Interested candidates should submit their applications online through the official NHS Jobs recruitment portal.

Closing Date: 9 November 2026

Employer: Manchester University NHS Foundation Trust
Job Enquiries: Faisal Amin, Head of Digital IT Support & End User Technology
Email: Faisal.Amin@mft.nhs.uk

Employer Website: https://mft.nhs.uk/careers/