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Project Support Officer x2

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Digital Project Support Officer x2 – Ofgem

Ofgem is recruiting 2 Digital Project Support Officers to support digital, data and AI projects across its organisation. This permanent Civil Service opportunity offers a salary of up to £33,916, flexible working arrangements and access to the Civil Service pension scheme.

The successful candidates will work alongside Delivery Managers and portfolio teams, helping coordinate projects, track progress, maintain documentation and support effective project governance.

Visa sponsorship: The vacancy does not advertise visa sponsorship. It is open to UK nationals only, so applicants should check the nationality and eligibility requirements before applying.

Job Overview

  • Employer: Ofgem
  • Job title: Digital Project Support Officer
  • Number of vacancies: 2
  • Salary: £26,694–£33,916 per year
  • National salary: £26,694–£30,850
  • London salary: £29,313–£33,916
  • Grade: Executive Officer – Ofgem Level 1B
  • Contract: Permanent
  • Working pattern: Full-time, with flexible working
  • Locations: Cardiff, Glasgow or London
  • Reference number: 486254
  • Closing date: 16 November 2026 at 11:55 pm
  • Department: Corporate Services – Digital, Data and Security Services

About the Role

Ofgem is undertaking a major transformation programme involving digital, data and artificial intelligence initiatives. The Digital Project Support Officer will help ensure these projects remain organised, properly monitored and aligned with the organisation’s delivery framework.

Working with Delivery Managers and portfolio colleagues, you will provide administrative, planning, reporting and coordination support across one or more projects.

The role is suitable for someone with project support or PMO experience who wants to develop their career in digital project delivery.

Key Responsibilities

  • Support project planning and scheduling, including timelines, milestones and dependencies.
  • Monitor project progress and prepare reports to track delivery performance.
  • Maintain accurate project documentation and apply appropriate version control.
  • Organise project meetings, prepare materials and record actions.
  • Maintain stakeholder records and support communication with relevant teams.
  • Track project expenditure and contribute to financial reporting and business cases.
  • Maintain risk and issue logs, ensuring concerns are escalated appropriately.
  • Use digital tools and data analysis to support project reporting and decision-making.
  • Help ensure projects follow governance procedures and Ofgem’s Delivery Excellence Framework.

Essential Requirements

Applicants should demonstrate the following experience and abilities:

  • Experience working in a Project Support or Project Management Office (PMO) role within a digital or technology project environment.
  • Experience establishing, planning and managing reviews at appropriate stages of a project’s lifecycle.
  • Ability to manage and document changes to project scope, timescales, costs, benefits and other approved baselines.
  • Strong risk and issue management skills, including identifying risks, planning responses and escalating concerns.
  • Experience or proven ability in using digital tools and data analytics for project reporting.

The first two criteria are identified as lead criteria in the advert.

Desirable Experience

The following would be beneficial but are not listed as essential:

  • Experience supporting several projects at the same time.
  • Experience working in government or a regulated environment.

Candidates should also demonstrate strong organisational and administrative skills, attention to detail, effective communication, stakeholder engagement and the ability to manage competing priorities.

Training and Development

Ofgem offers training and development opportunities to support employees in building their skills and progressing in their careers. This role provides exposure to a range of digital initiatives and an opportunity to develop project delivery experience.

Salary, Pension and Benefits

The successful candidates will receive a salary based on their location:

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  • National: £26,694–£30,850 per year.
  • London: £29,313–£33,916 per year.

Other benefits include:

  • Civil Service pension scheme, with an advertised employer contribution rate of 28.97%.
  • Up to 30 days of annual leave.
  • Flexible working hours and family-friendly policies.
  • Training and professional development opportunities.
  • Interest-free season ticket loan.
  • Restaurant facilities and subsidised gym access in London.

Selection Process

Ofgem will use the Civil Service Success Profiles framework to assess candidates’ experience and behaviours.

Applicants will be asked to submit their career history, qualifications and a 1,250-word supporting statement explaining how their experience meets the essential and desirable criteria.

The behaviours assessed during the selection process are:

  • Making Effective Decisions
  • Working Together
  • Delivering at Pace

Candidates should use truthful examples drawn from their own experience. Applications must accurately reflect their skills, qualifications and achievements.

Successful candidates must undergo the required criminal record and baseline personnel security checks.

How to Apply

Interested candidates should review the full job advert and attached role profile before submitting an application. Make sure your supporting statement addresses the person specification, particularly the two lead criteria.

Closing date: 16 November 2026 at 11:55 pm.

Job reference: 486254

Source: Ofgem via Civil Service Jobs. Applicants should consult the official vacancy for the complete eligibility requirements and application guidance.

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