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EO Casework Officer

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EO Casework Officer – Civil Service and Royal Mail Pensions

Employer: Cabinet Office
Salary: £30,768 per year
Location: Glasgow, Scotland, G2 8HS
Job Type: Permanent
Working Pattern: Full-time, part-time, flexible working and job share
Number of Vacancies: 6
Job Grade: Executive Officer (EO)
Visa Sponsorship: Not stated in the job advert. Applicants should confirm eligibility and sponsorship arrangements with the employer before applying.
Closing Date: 1 November 2026 at 11:55 pm
Reference Number: 486080

About the Role

The Cabinet Office is recruiting six EO Casework Officers to join its Civil Service and Royal Mail Pensions Casework Team in Glasgow.

The team handles pension-related correspondence, complaints, internal dispute resolution investigations, Freedom of Information (FOI) requests and Subject Access Requests (SARs).

This is an opportunity for candidates with strong written communication, analytical and organisational skills to work within the Civil Service and contribute to the effective handling of pension cases.

The role sits within the Government People Function, which supports workforce strategy, recruitment, training, employee policies and pension services across government.

Please note: These vacancies are based in Glasgow only. The existing Basingstoke location is scheduled to close in March 2027.

Key Responsibilities

As an EO Casework Officer, your responsibilities will include:

  • Managing a varied caseload involving official correspondence, complaints, internal dispute resolution appeals, exits, discretions, FOI requests and SARs.
  • Recording case information accurately and maintaining up-to-date records.
  • Reviewing correspondence and evidence to identify key issues.
  • Liaising with pension scheme members, employers, pension administrators and other stakeholders to gather information.
  • Conducting investigations and making evidence-based decisions in line with scheme rules and policies.
  • Identifying cases that require specialist technical advice and escalating them appropriately.
  • Drafting clear and persuasive responses for members, stakeholders and senior officials.
  • Adapting to changing priorities and contributing to team reports and service improvements.

Essential Skills and Requirements

Applicants should demonstrate the following essential skills:

  • Excellent written communication and drafting skills.
  • Strong analytical skills and the ability to interpret complex information.
  • The ability to make evidence-based decisions.
  • Good organisational skills, including the ability to prioritise and manage a varied caseload.
  • Strong interpersonal and communication skills when dealing with stakeholders and senior officials.

Written and drafting skills, along with analytical skills, will be assessed during the interview process.

Desirable Skills

The following experience and knowledge would be beneficial:

  • Experience handling investigations or complaints.
  • Knowledge of Civil Service pension and compensation arrangements.
  • Understanding of the wider pensions sector and regulatory developments.
  • Willingness to undertake relevant professional pensions qualifications.

These are desirable rather than essential requirements.

Working Arrangements

The position offers several working patterns, including full-time, part-time, flexible working and job share.

Cabinet Office policy requires employees to spend at least 60% of their working time at their principal workplace. Depending on the role and business needs, this requirement may increase to 100%.

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Attendance at other locations for official business also counts towards the workplace attendance requirement.

Salary and Benefits

The successful candidates will receive an annual salary of £30,768, alongside the following benefits:

  • Civil Service Defined Benefit Pension Scheme, with an employer contribution of 28.97%.
  • At least 25 days of paid annual leave, increasing by one day per year to a maximum of 30 days.
  • Learning and development opportunities tailored to the role.
  • Flexible working options.
  • An inclusive working environment that promotes diversity and equal opportunities.
  • Opportunities to develop professional knowledge and skills.

Training and Development

The Cabinet Office offers learning and development tailored to the role. Applicants should also be willing to undertake relevant professional pensions qualifications where appropriate.

The advert does not specify a formal initial training programme for these vacancies.

Behaviours Assessed

Candidates will be assessed against the following Civil Service behaviours:

  • Communicating and Influencing
  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service

Application Process

Applicants will be required to complete a CV and provide a 250-word example demonstrating the behaviours required for the role.

If a large number of applications are received, the initial sift may focus on the lead behaviour, Communicating and Influencing.

Candidates who progress to interview will complete a bespoke written exercise lasting 40 minutes, followed immediately by a 40-minute interview covering the advertised behaviours.

Expected recruitment timeline:

  • Expected sift: Week commencing 2 November 2026.
  • Expected interviews: Week commencing 16 November 2026.
  • Interview format: Face-to-face or video, with details provided to shortlisted candidates.

Applications should use truthful examples based on the applicant’s own experience. The Cabinet Office permits the use of AI as a support tool but warns that applications containing plagiarised or fabricated examples may be withdrawn.

Eligibility and Security Checks

The vacancy is open to eligible applicants who meet the Civil Service nationality requirements and have the necessary right to work.

Eligible groups include UK nationals, Irish nationals, qualifying Commonwealth nationals and certain other nationalities or immigration-status groups specified in the official advert.

Successful applicants must undergo the required criminal record and security checks, including a basic or equivalent criminal record check and Baseline Personnel Security Standard checks.

Successful candidates will also be subject to an Internal Fraud Database check as part of pre-employment screening.

A reserve list will be maintained for 12 months, from which further appointments may be made.

Reasonable Adjustments

Applicants who need adjustments to the recruitment process because of a disability should contact Government Recruitment Service as early as possible before the closing date.

Email: cabinetofficerecruitment.grs@cabinetoffice.gov.uk

How to Apply

Interested candidates should review the full job description, eligibility requirements and terms and conditions before submitting an application.

Application deadline: 1 November 2026 at 11:55 pm.

Employer: Cabinet Office
Job Reference: 486080

 

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