Location

• Remote (USA)

Job Details

Type: Full-time

Department: Customer Success

Salary: $77,500–$95,000 per annum + bonus

Role of the Job

Manage customer relationships, drive adoption and retention, and build long-term partnerships in the Financial Services & Home Services segment.

Responsibilities

• Build and maintain client relationships
• Create and execute strategic account plans
• Use data insights for customer engagement
• Lead training and business reviews
• Identify risks and opportunities

Requirements

• 2+ years in Customer Success/Account Management (B2B SaaS)
• Experience with enterprise software (Financial or Home Services preferred)
• Strong project management and communication skills
• Passion for AI-driven technology
• Background in digital/performance marketing is a plus

Benefits

• $77,500–$95,000 + bonus
• Flexible PTO & holidays
• Health, retirement, stock options
• Wellness & mental health support
• Growth and development opportunities

Documents

• Resume/CV
• Cover Letter

APPLY HERE

About Invoca

Invoca is a leader in AI-powered Conversation Intelligence, helping businesses boost revenue through real-time insights. With 2,000+ customers and strong growth, Invoca fosters a supportive, innovative culture.